Reception Assistant

Description

Job Summary: This role aims to ensure an exceptional customer experience during workshop service interactions, coordinating and managing customer needs to guarantee high-quality service. Key Highlights: 1. Develop top-tier skills in a supportive team 2. Contribute to the growth of a global business in the automotive industry 3. Help foster a collaborative culture that values well-being and inclusion 17 Apr 2026 lima, Peru Support Functions Fixed Term Contract **Reception Assistant** Location: Lima – Peru Work Mode: Onsite * *Position based in Peru. Not eligible for benefits defined under the International Mobility Policy (Employee Initiated)* Would you like to develop top-tier skills, build a successful career, and thrive within a supportive team? Join Inchcape **Peru**, part of the global Inchcape company. You will play a key role in growing a global business transforming the industry — working with world-leading automotive brands and delivering exceptional experiences to our customers. Our **VAS** team is seeking a **Reception Assistant** to join Inchcape **Peru**. The core purpose of this role is to ensure an exceptional customer experience throughout the entire workshop service process — understanding customer needs and acting as the primary liaison with technical or administrative teams to deliver service aligned with quality standards, thereby ensuring customer loyalty and achievement of company objectives. **Your Responsibilities** * Customer greeting and assistance: Receive, guide, and accompany customers during their time at the workshop, keeping them informed about the service process. * Handling inquiries and needs: Address concerns, provide information on services (including insurance and add-on offerings), and identify urgent cases requiring priority attention. * Appointment and record management: Register incoming visits in systems, manage scheduling, rescheduling, and no-shows, and communicate relevant information to the appropriate team. * Appointment follow-up: Contact customers who do not attend their scheduled appointment within the established timeframe and coordinate rescheduling. * Daily scheduling coordination: Ensure proper planning of service appointments, anticipate contingencies, and align the team with service standards. * On-site customer experience: Maintain order and functionality of service areas, promote courtesy services, and arrange support such as taxi services per policy guidelines. * Operational/commercial control and support: Drive customer satisfaction surveys, ensure execution of commercial campaigns, and manage supplies required for daily operations. We’ll **Match** if you meet the following **Requirements**: * Completed technical or university education in Mechanics, Industrial Engineering, Administration, or related fields. * 1–2 years of experience in similar roles. * Proficiency in Microsoft Office (Excel) – Basic level * Proficiency in English – Basic level * Proficiency in SAP \- Basic level **What We Offer** At Inchcape, we are building the future of mobility — and we invite you to be part of it. You’ll join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility — and we invite you to be part of it. You’ll join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You may be the ideal candidate for this role — or for another opportunity at Inchcape. Inchcape promotes the inclusion of people across all identities, backgrounds, and experiences — ensuring our workforce reflects the diverse global communities in which we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, present in over 40 markets. We partner with the most prominent brands in the sector to sustainably advance better mobility — today and for the future. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background. \#LI\-CC1