Description
Job Summary:
Provide level 2 technical support to administrative, teaching, and academic users on campus, focusing on problem resolution and customer service.
Key Responsibilities:
1. Level 2 technical support on campus
2. Technical problem resolution
3. Customer service and empathy
**Company Description**
Universidad San Ignacio de Loyola
**Job Description**
Provide level 2 support to USIL's administrative, teaching, and academic staff on campus through direct user assistance.
**Requirements**
Knowledge of operating systems, software, and devices
* Networking knowledge
* Printer configuration
* Communication skills
* Clarity and precision in responses
* Ability to deliver excellent customer service
* Clear and rapid problem resolution
* Customer service skills: empathy toward customers, ability to listen to user needs, patience, and professionalism.
**Additional Information**
Client: USIL
Minimum experience: 6 months
Schedule: Monday to Saturday, 2:00 AM to 11:00 PM
Start Date: April 06, End Date: May 31