Summary: This position is primarily responsible for managing incoming calls, assisting customers with Safe Deposit Boxes, and handling various administrative tasks related to banking services. Highlights: 1. Manage incoming calls and customer inquiries professionally 2. Assist customers with Safe Deposit Box access and related services 3. Handle ATM/Debit card orders and account maintenance **JOB SUMMARY**: This position is primarily responsible for answering and routing the Bank’s incoming calls and opening, closing, and admitting customers to Safe Deposit Boxes. This position mails overdraft notices, makes entries and sends letters for charge off checking accounts, orders and maintains ATM/Debit cards. **ESSENTIAL JOB FUNCTIONS:** * Answers calls coming in on a multi\-line phone switch and routes to the appropriate Bank representative for handling. Always exhibits professional and courteous phone demeanor. * Readily available for customer needs in Safe Deposit area. **ADDITIONAL RESPONSIBILITIES:** * Mails overdraft notices weekly. * Orders new ATM/Debit cards, charge customer’s accounts as needed, reorders cards or PINs as needed. * Research on customer accounts for prior statements. * Grants customers access to their safe deposit boxes. * Files signature cards for new accounts. * Pulls closed account paperwork for filing. * Performs other duties as required. * May participate in a wide variety of special projects and compile a variety of special reports. **REQUIRED QUALIFICATIONS:** * High school education or an equivalent combination of education, training, or experience. * Six months of cash handling experience. * Six months of Customer Service experience * Strong proficiency in PC skills **PREFERRED QUALIFICATION:** * 2\+ years of banking experience and professional banking/new accounts experience * Associate or bachelor’s degree. **KNOWLEDGE, SKILLS, AND ABILITIES:** * Good verbal and written communication skills * Good interpersonal skills: able to work well with others; team player; able to work well with a wide range of people. * Able to follow directions. * Good organizational and time management skills. * Demonstrates dependability through good attendance and adherence to timelines and schedules. * Keen sense of customer service, especially in phone etiquette. * Able to sit for extended periods of time. * Strong attention to detail. * Strong analytical abilities and critical thinking skills. * Strong organizational and time management skills. * Able and willing to continue business skill development. **PHYSICAL REQUIREMENTS:** This work is sedentary and requires the following physical activities: * Sitting for extended periods of time; occasional bending, squatting, kneeling, stooping; good finder dexterity and feeling; frequent repetitive motions; talking, hearing and visual acuity. * Frequent lifting (up to ten pounds) **WORKING CONDITIONS:** * Normal office environment. * If you wish to apply for this position, please click the “Apply Now” button below. This will launch our Application for Employment and additional disclosures. Please fill out all forms, print and return them in person to the YNB Human Resources Department at 401 Elm, Yukon, OK 73099\. YNB is an equal opportunity and affirmative action employer. If you have additional questions please consult our Human Resources Department.
María García
Indeed · HR
María García
Indeed · HR
