Job Summary: We are seeking a Bachelor's degree holder in Systems Engineering or Computer Science with 3 years of experience in technical support and customer service, to monitor services, manage tickets, and schedule radios. Key Highlights: 1. Experience in technical support and customer service. 2. Analytical ability, proactivity, and adaptability to change. 3. Opportunities for internal and external training. * Schedule radios * Review the previous day's Technical Summary and report any issues detected with transmitters (generate a ticket, notify the responsible person, and follow up until resolution) * Perform the daily checklist for all sites * Periodically review the Support email inbox and address requested requirements * Monitor services, generate tickets, escalate immediately according to the type of failure, and execute actions per established procedures in Confluence * Monitor ZABBIX, report issues, generate tickets, and follow up according to the escalation matrix assigned to the responsible person * Track ongoing failures and tickets until their closure * Respond to calls on the support mobile phone (call recordings, radio privilege enablements) and address inquiries from customers and company personnel * Perform provisioning tasks or prepare equipment (laptops) **REQUIREMENTS** \- Bachelor's degree in Systems Engineering, Computing, or Computer Science \- 3 years of experience in technical support activities \- Customer service experience \- Advanced proficiency in Microsoft Office (to be assessed) \- Proactivity and analytical ability \- Adaptability to change \- Proactive attitude \- Ability to learn and share knowledge **BENEFITS** \- Formal employment contract with all statutory benefits from the first day of work \- Internal and external training opportunities \- Compensation: Market-competitive **POINTS TO NOTE** \- Employment type: Full-time\- Work modality: 100% on-site \- Rotating shifts 24/7 \- Location: One block from Ovalo Higuereta \- Surco \- Lima Employment type: Full-time Salary: S/.1,400\.00 \- S/.1,600\.00 per month Application question(s): * Please indicate your salary expectation * Please indicate your place of residence * Please indicate whether you are willing to work rotating shifts Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
