Receptionist - Customer Service

Description

Job Summary: We are seeking a proactive and charismatic receptionist to serve customers, manage reservations, resolve issues, and maintain order at a hotel and sauna, while also handling payments and social media. Key Highlights: 1. Customer service and reservation management at hotel and sauna. 2. Handling payments, inventory management, and issuance of receipts. 3. Effective communication and proactivity with eagerness to learn. Requirements: · 1 year of experience in reception or similar roles. · Technical studies in administration or secretarial work (preferred). · Proactive with strong communication skills. · Basic knowledge of Microsoft Office. · Social media proficiency (Facebook, Instagram, TikTok, WhatsApp). · Experience using payment systems. · Strong willingness to learn. · Preferably residing in the district of SAN MIGUEL or nearby areas. · Availability to work Monday through Sunday, with one day off per week. · Formal attire required (office-style: black blouse and black blazer or coat; dress pants or dark jeans; comfortable shoes or simple black sneakers). · National Identity Document (DNI). · Curriculum Vitae. · Academic Certificate. · Unique Work Certificate (CERTIJOVEN or CERTIADULTO). · Water or electricity bill. Responsibilities: · Greeting scheduled and walk-in customers at the front desk. · Resolving customer complaints and managing incidents. · Making reservations and managing the appointment schedule. · Ensuring cleanliness and order in all areas. · Providing customers with information about services, either in person or virtually (via social media chat and WhatsApp). · Processing payments. · Daily cash reconciliation. · Managing inventory. · Issuing payment receipts (invoices and receipts). · Performing other duties as required by the hotel and sauna. PERSONAL COMPETENCIES · Professional appearance, creativity, honesty, and charisma. · Responsibility, punctuality, discretion, and organization. Initiative to learn and improve. · Communication skills, teamwork, and strong interpersonal relationships. · Important: Patience with customers is essential. Employment Type: Full-time Salary: S/.1,500.00 - S/.1,600.00 per month Work Location: On-site employment