Description
Job Summary:
Coordinate and manage the VIP guest experience through personalized service and incident resolution.
Key Responsibilities:
1. Create positive and memorable experiences for VIP guests
2. Coordinate and manage VIP reservations and services
3. Track incidents to facilitate service recovery
**Responsibilities:**
* Create a positive and memorable guest experience through personalized service
* Answer incoming VIP guest calls at the hotel regarding special butler requests
* Coordinate and execute VIP amenities and reservations
* Monitor VIP guest incidents and contact guests for service recovery
* Reservation and service management: Coordinate and manage restaurant, spa, event, and local activity reservations
**Requirements:**
* Degree in Hospitality, Public Relations, Business Administration, or related field
* Intermediate/Advanced English
* Minimum 1 year of experience in this position
Employment Type: Full-time
Salary: Starting from S/.1,372\.00 per month
Work Location: On-site employment