Technical Support

Description

Job Summary: Ensure the operational continuity and technical support of computer equipment and systems to guarantee business operation continuity and internal user support. Key Responsibilities: 1. IT Infrastructure Maintenance and Support 2. User Support and Assistance (On-site or Remote) 3. Technology Asset Management and Documentation Technical Support at Cobranzas Perú S.A.C. Job Objective: Ensure the operational readiness, maintenance, and technical support of computer equipment, peripherals, and systems used by company personnel, thereby ensuring operational continuity, compliance with security policies, and timely support for internal users of C&C Cobranzas Perú S.A.C. · Primary Responsibilities 1. IT Infrastructure Maintenance and Support: Execute preventive maintenance programs and data backups for equipment according to inventory records. Perform corrective maintenance on computers, printers, and peripherals. Record all interventions using the Equipment Repair and Inspection History form. 2. User Support and Assistance: Provide technical assistance (on-site or remote) to users in Lima and provincial areas. Install, configure, and update operating systems, software, and tools in accordance with internal security standards. Diagnose and resolve hardware, software, and local network (LAN/WiFi) incidents. 3. Asset and Documentation Management: Maintain updated inventories of equipment, components, and software licenses. Track and document equipment movements, repairs, and assignments. Prepare periodic reports on the status of technological infrastructure. 4. Network and Cabling Infrastructure: Perform structured cabling installation, conduit routing, and labeling. Support management of network ports, switches, routers, and communication devices. 5. Quality Management and Compliance: Adhere to internal guidelines and standards of the Quality Management System. Participate in internal audits and continuous improvement initiatives. · Required Technical Knowledge Hardware / Support Operating Systems Networking Office Applications Information Security Inventory and Control Key Competencies Service orientation and user support focus Organization and ability to document procedures Effective communication and teamwork Analytical and technical diagnostic capability Compliance with internal rules and procedures Academic Qualifications Technical or university studies in Computing and Informatics or Systems Engineering (completed, ongoing, or incomplete). Additional training in technical support, networking, or computer maintenance is valued. Work Experience Minimum 1 year of experience in similar technical support or help desk roles. Experience in service-oriented companies or contact centers is desirable. · Do you want to join a team that guarantees the best technological experience? Contact us! -Requirements- Minimum Education: Technical 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist