Student-Customer Service Assistant

Description

Job Summary: We are seeking qualified personnel for customer service roles within an educational institution, managing academic processes and providing support to students and parents. Key Highlights: 1. Plays an essential support role in academic processes and student service. 2. Requires skills in information management and effective communication. 3. Promotes teamwork and customer orientation. The educational institution is currently recruiting qualified personnel for **CUSTOMER SERVICE** in the district of Puente Piedra. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office proficiency, preferably advanced. * Experience as an assistant or clerk handling document processing and document preparation. * Minimum 1 year of experience in educational institutions or public sector education institutions. * Proficiency in information management software platforms (academic management systems preferred). **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both existing and new students during the current period. * Process enrollment reservations, shift transfers, and immediate updates to student data. * Handle re-enrollment procedures, program changes, program withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documentation as requested by students. * Distribute class schedules to new students: first cycle and/or transfer students. * Verify all student data (grades and/or current account status and/or attendance, as applicable) in the system prior to any academic process or procedure. * Inform parents or legal guardians about the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues from previous semesters (applicable only to professional programs). * Process and track student-related procedures and submit reports to the Quality and Academic Services Management or Campus Director, as appropriate. **CORE COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Stress Tolerance * Effective Communication **WE OFFER:** * Compensation: S/. 1,500.00 * Pleasant work environment, career development path, discount vouchers, and discounts on educational programs. * Working hours: Monday–Saturday (2:30 PM to 10:30 PM) Employment type: Full-time Salary: S/.1,400.00 – S/.1,500.00 per month Work location: On-site employment