TELEPHONE OPERATOR

Description

Job Summary: We are seeking a key Telephone Operator for our Front Office team at nhow, delivering exceptional hospitality and managing guest interactions. Key Highlights: 1. Join an iconic and groundbreaking brand with unique design. 2. Work in a fresh, inspiring, and avant-garde environment. 3. Be part of a team with Millennial and Gen Z mindset. Do you enjoy unconventional lifestyles and unique design? Join the **nhow** brand — hotels inspired by their destination’s local atmosphere, transforming into distinctive, bold, and iconic hubs across key destinations in Europe and Latin America. Work within a fresh and inspiring universe, conceived to stimulate the senses while immersing you in a spectacular and avant-garde environment. Join a team with a Millennial and Gen Z mindset — eager to live story-worthy experiences and ready to inspire you to create your own. **What will be your mission?** ------------------------- As a **Telephone Operator**, you will be a key member of our Front Office team, serving as the personal point of contact for our guests from arrival through departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests — with the highest level of courtesy, efficiency, and friendliness. **What will you do?** --------------------------- * Respond to and relay customer requests and inquiries via telephone and email, and take reservations for our restaurants. * Know how to handle guest complaints and be an expert on knowledge about the hotel where you work. * Be able to collaborate calmly and effectively with all hotel departments, providing administrative support to the entire hotel and front office team. * Master the art of hospitality, knowing that your dedication to our guests will be reflected in our equally attentive approach toward you. **What are we looking for?** ------------------ * Successfully completed hospitality training. * You may already have valuable front office experience. * Your communication is consistently characterized by kindness and appreciation for others. * You enjoy the art of hospitality. * You speak fluent, perfect English. * You possess a high level of quality awareness and service orientation. * You value teamwork and mutual support as fundamental principles. * Your professional profile is rounded out by your positive charisma and excellent manners. * You have an agreeable and calm telephone voice. * Proficiency in various IT systems — such as Microsoft, SAP, and TMS — is considered an advantage. * You are flexible in managing your schedule (rotating shifts). **Why choose us?** ----------------------- At **Minor Hotels Europe \& Americas**, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams — who also enjoy exclusive benefits such as: * Global experience — diversity of 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunities to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive perks through our corporate loyalty program. ***Thinking about your next challenge? Apply now!*** *Minor Hotels Europe \& Americas fosters an inclusive workplace where everyone is valued and encouraged equally — therefore, we warmly welcome individuals from all backgrounds and personal abilities.*