Customs Clearance Agent

Description

Position Summary: Advise clients on the customs clearance process for shipments, ensuring compliance with current customs and corporate procedures. Key Highlights: 1. Comprehensive advisory services to clients throughout the customs clearance process. 2. Interaction with internal and external clients while maintaining quality standards. 3. Constant updating of shipment status in corporate systems. DHL Express Peru's Customs Department is seeking a Customs Clearance Agent. **PURPOSE OF THE ROLE** Provide advisory services to our clients during the customs clearance process for assigned shipments, from initial contact through to completion of customs formalities, ensuring compliance with current customs and corporate procedures. **YOUR RESPONSIBILITIES** * Advise our clients at various stages of the customs clearance process for a shipment. * Notify clients fully, clearly, and using simple language about the customs requirements necessary to process their shipments. * Inform and advise clients regarding customs observations and rejections. * Request and review the information and documentation required for the customs clearance process of goods. * Ensure all documentation related to the shipment is correctly registered in the digital file. * Enter required information into the appropriate systems to ensure continuity of the customs process. * Analyze customs observations and identify alternatives for prompt resolution. * Maintain quality standards in communication with internal and external clients via phone calls and emails. * Update shipment status in corporate systems to ensure visibility and traceability of processes. * Timely notify clients of their shipment status, including holds, delays, or legal abandonment. * Respond to inquiries from internal and external clients regarding the customs process. **WHAT YOU BRING** * University graduate or technical diploma in International Trade, International Business, or related fields. * Minimum of 2 years’ experience in customs procedures, international trade, or similar functions. * Knowledge of customs legislation, current customs procedures, and commodity valuation according to the WTO Agreement on Implementation of Article VII. * Familiarity with trade treaties and agreements. * Prior training in customs valuation is desirable. * Basic proficiency in Microsoft Office. * Intermediate level of English. **CONNECTING PEOPLE, IMPROVING LIVES