Virtual Store Back Office Advisor

Description

Position Summary: We are seeking an organized and detail-oriented Virtual Store Back Office professional with experience in sales tracking and customer service to comprehensively manage sales and orders. Key Highlights: 1. Comprehensively manage sales and orders, ensuring their proper fulfillment. 2. Resolve incidents and maintain up-to-date sales records. 3. Opportunity for professional growth and development. **Back Office – Claro Virtual Store** **Work Mode: On-site / Hybrid** **Employment Regime: MYPE** At 3eriza, we are looking for talented individuals for the position of **Back Office for Claro Virtual Store**, targeting organized, detail-oriented candidates with experience in sales tracking and customer service. Responsibilities * Perform validation and comprehensive management of sales via telephone calls, confirming information provided by customers. * Manage order processing and track requests until their proper fulfillment. * Coordinate with relevant departments to ensure process continuity. * Resolve incidents and observations related to sales or orders. * Maintain up-to-date records of processed sales and orders. Requirements * Valid DNI or Foreigner’s ID Card. * Minimum prior experience in Call Center, Back Office, or customer service is preferred. * Proficient user-level knowledge of Microsoft Office. * Strong verbal and written communication skills. * Organizational ability and attention to detail. Working Conditions * Employment regime: MYPE * Working hours: Monday to Friday * Rotating day off: Saturday or Sunday * Available shifts: * 8:00 a.m. to 5:00 p.m. * 9:00 a.m. to 6:00 p.m. Benefits * Fixed salary: S/ 1,200 * Mobility bonus: S/ 200 * Variable bonus: S/ 400 * Enrollment in MYPE payroll * Opportunity for professional growth and development Job Type: Full-time Salary: Starting from S/.1,200\.00 per month Application Question(s): * Please provide your current WhatsApp and phone number Work Location: Hybrid in Surquillo, Lima