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Job Summary: We are seeking professionals to handle accounting inquiries, analyze incidents, suggest regulatory improvements, train teams, and manage operational processes at BBVA. Key Highlights: 1. Professional development at a global bank 2. Working in multidisciplinary teams 3. Focus on innovation and digital transformation **Do you want to advance your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Employment Type:** Regular (Undefined) **What Are We Looking For?** **Responsibilities:** 1\. Address and resolve specific accounting inquiries from Branch Network, providing solutions. 2\. Analyze and evaluate incidents; verify whether they constitute fraud and/or operational errors; refer relevant operational incidents to Fraud Prevention or Internal Control. 3\. Handle requests, status changes, and resolution of non-conformities in the Single File. 4\. Suggest modifications and updates to regulations based on implemented or improved processes. 5\. Visit critical branches or those with needs or improvement opportunities, using various information sources (DAR Portfolio) and priorities assigned by Divisional Managers. 6\. Train staff and monitor implementation of Projects (branches in Lima and Provinces). 7\. Organize and participate in the SGOF Committee in coordination with Divisional Management. Monitor implementation of agreements recorded in the corresponding minutes. 8\. Conduct visits to identify urgent, relevant needs requiring immediate attention. 9\. Prepare branch operational reports for Divisional Managements to coordinate action plans. 10\. Deliver training courses for Service Advisors, Service Advisors 1, and Assistant Managers. 11\. Reinforce and communicate operational procedures and processes to the Branch Network. 12\. Coordinate working groups to identify improvements applicable internally and at branches. 13\. Participate in operational testing at new and remodeled branches (2 visits: operational verification and inauguration day). 14\. Coordinate activities related to branch openings, closures, and relocations. 15\. Actively participate in the Retail Banking Business Continuity Project, BRS tests, and Emergency Project. 16\. Participate in the bank’s training plans aimed at branch network capacity building (various programs). 17\. Manage and control travel expenses to provinces. 18\. Administer indicators to ensure result efficiency. 19\. Monitor proper cash management at branches. 20\. Conduct physical visits to branches nationwide. 21\. Perform other duties assigned by your immediate supervisor. **Requirements:** * University or technical degree in Administration, Industrial Engineering, or related fields. * Experience within the branch network. * Knowledge of operational risk. * Knowledge of branch management and administration. * Familiarity with regulations and service protocols. * Proficiency in commercial tools. * Soft skills: teamwork, proactivity, adaptability, leadership, goal orientation, and KPI focus. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that enables each person to showcase their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, and comply with any other requirements mandated by local labor, immigration, or professional regulations applicable to the role in that country. In case you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, with the understanding that if, for any reason (i.) the required visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the role in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate so when applying for the position.
