On-Site Technical Support L2

Description

Job Summary: We are seeking a technical specialist or bachelor’s degree holder in Computer Science and Information Technology, Electronics, or Systems Engineering to provide microcomputer support, incident resolution, and equipment configuration. Key Highlights: 1. Support for the microcomputer park at AJINOMOTO facilities 2. Preparation and installation of computing equipment for technological renewal 3. An environment that values innovation, respect, and commitment Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** Responsibilities: * Provide support for the microcomputer park located at AJINOMOTO facilities — Plant and La Victoria, as well as Ecuador, Chile, and Bolivia. * Provide incident and/or service request support related to office software, operating systems (Windows), web browsers, antivirus, printer configuration, and other AJINOMOTO-used applications. * First-level support for incidents or requests involving IP phones (installation, configuration) and audiovisual/videoconferencing rooms (cable inspection, connection support, projection, etc.). * Installation and configuration of local printers, and configuration of network printers. This is performed in coordination with the Printing Service provider, and includes diagnostic-level support for multifunction devices. * Preparation, installation, configuration, and replacement of computing equipment due to technological renewal. Includes equipment cloning, user data backup, device customization, and data restoration. * Management of shipments for microcomputer equipment and other IT equipment (e.g., IP phones, communication devices, etc.). This includes packaging, preparation of shipping labels, and handover to the Administration team. * Proactively participate in identifying equipment requiring removal due to non-use (e.g., employee termination), and suggest improvements within the scope of provided support. * Channel necessary guidelines and observations to improve first-level case resolution, thereby optimizing the support process for both levels. This includes documenting knowledge base entries after supervisor review. * Properly document first-level escalated cases in the Aranda tool. * Understand and comply with company policies, standards, and procedures related to second-level responsibilities. * Perform additional tasks assigned by the Supervisor or Head of IT Operations, related to functional duties. **Requirements and Qualifications** Requirements: * Technical diploma or bachelor’s degree in Computer Science and Information Technology, Electronics, Systems Engineering, or related fields. * 2–3 years of experience in technical support. * Courses in computer assembly. * Basic understanding of Information Security and cybersecurity concepts. * Knowledge of ITIL 3 or 4 \- Course or Certification. * Experience using ISTM ticketing tools. * Proficiency with administrative tools (Active Directory, Server, email consoles, etc.). * Proficiency with remote support tools. * Printer installation and configuration. * Preparation, installation, configuration, and replacement of computing equipment due to technological renewal. Includes equipment cloning, user data backup, device customization, and data restoration. * Shipment management, packaging, and label preparation. * Customer orientation. * Empathetic communication. * Work quality. * Dynamism and energy. * Analytical problem-solving skills. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then Stefanini is exactly what you’re looking for. Come and let’s build a better future — together!