PROGRAMMER - CUSTOMER SERVICE

Description

Job Summary: We are seeking a Customer Service Programmer with a positive attitude and relevant experience to coordinate, track, and update tickets in the system, ensuring effective communication. Key Responsibilities: 1. Customer service coordination and job follow-up 2. System updates and ticket management 3. Support in various office tasks and coordination We are looking for a **PROGRAMMER \- CUSTOMER SERVICE** for our **COMAS** branch. **REQUIREMENTS:** * Reside in areas adjacent to Comas * Possess a positive attitude * Experience in customer service * Immediate availability RESPONSIBILITIES: * Coordinate customer service dates according to the work assignment pool and instructions from the Supervisor / Coordinator. * Schedule jobs for the next day and weekends for field crews. * Follow up with customers who do not respond, per internal procedures, until contact is established and/or report for case withdrawal. * Update BSS system tickets handled in coordination with field crews and other departments. * Report any technical issues delaying service and coordinate with relevant departments to resolve them promptly. * Update the DRIVE tracking sheet in real time. * Assist with ticket closure via the Bantel web platform when required. * Perform coordination tasks outside the Bantel network when necessary. * Receive decommissioned equipment from customers visiting the office, when required. * Support office colleagues during periods of low work assignment volume. * Before leaving (end of shift or during leave), report pending tasks to your peer colleague and/or immediate supervisor to ensure continuity of service. * Submit reports on specific customer interactions or cases as directed by your immediate supervisor. * Other duties assigned by your immediate supervisors related to this department. **IF you are interested, please send your CV to 989\-119\-420** Employment Type: Full-time Work Location: On-site employment