Job Summary: Provide in-person and virtual assistance to students, guiding them through procedures, enrollment, and self-service tools; record all interactions and contribute to minimizing student attrition. Key Highlights: 1. Comprehensive student orientation and support 2. Active contribution to student retention 3. University environment focused on social service Provide student support via in-person channels and/or virtual channels (web form, WhatsApp), recording each interaction and adhering to assigned protocols and university guidelines. Guide students regarding administrative procedures, document issuance, payment obligations, and other services. Provide guidance on enrollment requirements and processes. Assist students in properly using and understanding the functionalities of the university’s self-service tools. Contribute to reducing the student attrition rate by identifying early warning signs and providing initial support to students before referring them to the appropriate department. Maintain updated databases during every student interaction handled by the university. Support achievement of operational and experience-related KPIs established for each support channel (SLA, service level, NPS). Perform other duties as assigned by the immediate supervisor. Welcome to Universidad Privada San Juan Bautista (UPSJB)! We are a cutting-edge, efficient, and flexible educational institution committed to the country’s future. Our university community is primarily characterized by its commitment to social service — understood as an educational approach aimed at consolidating professional training aligned with national realities and the country’s opportunities within the international context. Our commitment is to provide holistic professional education, positioning ourselves as a university valued for our academic processes, research outcomes, and the societal impact of our graduates. We uphold a policy of respect toward the University Community, placing strong emphasis on continuous professional development, participation, and teamwork. Our curricula emphasize productivity and competitiveness, and have been designed to align with our institutional policies and commitments. These curricula are periodically updated to reflect Peru’s and the world’s evolving realities — changes driven by political, social, project-development, or public-management improvement factors. Requirements **Education:** Technical or university-level professional degree (completed or in progress) in Administration, Communications, Marketing, or related fields. Intermediate-level proficiency in Microsoft Office. **Experience:** Minimum one year of customer service experience. Experience in the education sector (desirable). Effective communication skills, active listening, empathy, and a positive attitude. Benefits All statutory benefits and profit-sharing. Access to EPS health insurance policy for the employee and eligible dependents as stipulated by law (30%). A day off on your name day. Half-day off for the birthday of an immediate family member. Benefit voucher program offering corporate discounts across various entities, plus a leisure voucher program for personal matters. Active participation in our training program. "Our institution is committed to equal employment opportunity, promoting ethnic origin, nationality, generational diversity, and inclusion of persons with different abilities and/or disabilities."
María García
Indeed · HR
María García
Indeed · HR
