Position Summary: Plan, organize, direct, and supervise office activities, ensuring compliance with processes, staff training, team motivation, and strategy formulation to achieve objectives. Key Highlights: 1. Office team leadership and supervision. 2. Continuous staff development and training. 3. Formulation of strategies to achieve goals. **Job Description** ---------------------- Plan, organize, direct, and supervise the activities of the offices under your responsibility. Ensure that your staff is adequately informed and trained on all processes and procedures—including those related to new products—and monitor proper implementation thereof. Likewise, ensure that all bank communications reach your staff appropriately. Continuously evaluate your staff, providing appropriate and timely feedback on their work performance. Consistently motivate staff and analyze all relevant information to formulate strategies that guide your team toward achieving the office’s objectives and goals, as well as support sound decision-making. Prepare, analyze, and substantiate statistical results of operational performance, and take immediate corrective actions to ensure efficient management. As the responsible party for service quality at the office, implement action plans promptly to ensure progressive improvement toward achieving the bank’s defined standards. Ensure daily execution of the “Keys to Success” and “Daily Challenge” meetings. Actively participate—coordinating with the Integrated Manager and/or Senior Executives—in implementing controls that guarantee compliance with all operational area procedures, safeguarding the bank’s interests. Actively participate in retail meetings at least once per week; attend trainings for new staff; and visit the store a minimum of once per day. Jointly develop strategies with the store manager. Conduct unannounced sampling checks on account openings, closings, credit card deliveries, TD enrollments, etc., and other platform operations. (Deterrent action) Conduct unannounced cash audits of the vault or teller cash drawers under your supervision. (Deterrent action). Ensure regulatory-mandated printed materials are visibly displayed to the public. Ensure all advertising and printed materials displayed in your office remain up to date. Ensure dual control compliance for access to cash and valuables. Conduct vault audits at least once per month. Count credit cards and valuables at least once per month. Conduct at least one unannounced audit per teller drawer each month. Supervise that the office maintains optimal conditions for operation. Prepare staffing coverage charts, update the HR module, and report to respective departments (HR and Optima). Supervise production metrics related to Credit Card enrollment, Falabella Insurance, and other products. Supervise daily tracking of physical credit card inflows and outflows. Attend to, inform, advise, and resolve inquiries from internal and external customers. **Candidate Requirements** -------------------------- * University degree in Business Administration, Marketing, or related fields. * Minimum 3 years’ experience in similar positions. * Minimum 2 years’ experience in banking and/or insurance sectors. * Experience managing teams. * Experience working with performance indicators. * Intermediate Excel proficiency. * Availability to work onsite Monday through Sunday, 9:30 AM to 7:00 PM, with one day off per week. * Banking sector experience. (Mandatory) **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and respond to the requested questions and/or assessments. If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate across 9 countries and consist of five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and generate opportunities that keep us at the forefront—driving us to constantly reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
