Customer Service Advisor

Description

Position Summary: We are seeking a Customer Service Advisor with a strong service orientation to coordinate corporate transportation services, ensuring prompt, clear, and professional customer support. Key Highlights: 1. Customer inquiry, request, and incident handling and resolution. 2. Coordination with drivers and operations teams to execute services. 3. Opportunities for learning, professional development, and career progression. **Customer Service Advisor – On-site** **Company:** UCAR **Location:** Magdalena del Mar, Lima **Work Mode:** On-site **Schedule:** Full-time **Department:** Customer Service and Operations **About UCAR** At **UCAR**, a company specializing in corporate transportation solutions, we seek to hire a **Customer Service Advisor** with a strong service orientation, organizational ability, and problem-solving focus. The selected candidate will serve as the primary point of contact for our customers and will be responsible for supporting them throughout service coordination, delivering prompt, clear, and professional assistance. **Key Responsibilities** * Handle and resolve customer inquiries, requests, and incidents via phone calls, WhatsApp, email, and our platform. * Monitor scheduled transportation services. * Coordinate with drivers, operations, and other departments to ensure timely and accurate service execution. * Timely inform customers about service status or any incidents encountered. * Proactively anticipate potential issues and propose solutions. * Accurately record requests, coordinations, and incidents in the company’s system. * Follow up on cases until resolution or formal closure is confirmed. * Maintain courteous, empathetic, and professional communication with customers and vendors. * Adhere to UCAR’s established customer service protocols and standards. * Support other activities related to customer service and operational coordination. **Requirements** * Currently enrolled in, or having completed, technical or university studies. * Experience in customer service, call centers, telephone switchboards, operations, transportation, or similar roles — preferred. * Basic to intermediate proficiency in Microsoft Office. * Availability to work on-site in Magdalena del Mar. * Availability to work one of the scheduled shifts. * Availability to work Saturdays, Sundays, or holidays, as per scheduling, while respecting the designated rest day. **Competencies We Seek** * Service orientation and customer focus. * Clear, courteous, and professional communication. * Problem-solving ability and quick response capability. * Organizational skills and attention to detail. * Responsibility and punctuality. * Ability to work under pressure. * Capacity to manage multiple concurrent coordinations. * Teamwork and proactive attitude. **Available Shifts** * Morning shift: 8:00 a.m. to 5:00 p.m. * Afternoon shift: 2:00 p.m. to 11:00 p.m. **Rest Day:** Saturday or Sunday, as scheduled. **What We Offer** * Market-competitive remuneration aligned with candidate experience. * Performance indicator-based bonus. * Training and mentoring during the onboarding process. * Opportunities for learning and professional development. * Internal career progression path. * Positive work environment. * Opportunity to join a growing Peruvian company. **How to Apply** Send your updated CV via WhatsApp to **941 049 991**, including the following message: **“Application – Customer Service Advisor”** Also specify the shift you are available for. Join UCAR and help us deliver a safe, punctual, and high-quality service experience! Employment Type: Full-time Application Question(s): * For the first three months, employment is under an RXH arrangement; thereafter, you transition to a half-payroll (media planilla) arrangement. Do you agree? Work Location: On-site