Job Summary: Provide in-person and virtual student support and guidance, record interactions, and contribute to minimizing student attrition. Key Highlights: 1. Key role in student guidance and support. 2. Continuous training and teamwork. 3. Focus on productivity and competitiveness. Provide student support through in-person and/or virtual channels (web form, WhatsApp), recording each interaction and complying with assigned protocols and university guidelines. Guide students regarding procedures, document issuance, payment obligations, and other services. Provide guidance on enrollment requirements and processes. Guide students on the proper use and functionalities of the university’s self-service tools. Contribute to reducing the attrition rate by identifying early warning signs and providing initial student support before referring them to the appropriate department. Maintain updated databases during every student contact handled by the university. Contribute to achieving operational and experience-related KPIs established for each support channel (SLA, service level, NPS). Perform other duties as assigned by the immediate supervisor. Welcome to San Juan Bautista Private University (UPSJB)! We are a cutting-edge, efficient, and flexible educational institution committed to the country’s future. Our university community is primarily characterized by its dedication to social service—understood as a means of education aimed at consolidating professional development aligned with national realities and the country’s opportunities within the international context. Our commitment is to comprehensively train professionals and thereby become a university valued for its academic programs, research outcomes, and the societal impact of its graduates. We uphold a policy of respect toward the University Community, placing strong emphasis on continuous training, participation, and teamwork. Our curricula emphasize productivity and competitiveness and have been designed to fulfill our institutional policies and commitments. These curricula are periodically updated to adapt to the evolving realities of Peru and the world—realities constantly shifting due to political, social, project development, or public management improvement factors. Requirements **Education:** Technical or university degree (completed or in progress) in Administration, Communications, Marketing, or related fields. Intermediate-level Office software proficiency. **Experience:** Minimum one year of customer service experience. Experience in the education sector (preferred). Effective communication skills, active listening, empathy, and a positive attitude. **Work Schedule:****48 working hours per week:** Monday–Friday: 11:00 AM–8:00 PM; Saturday: 10:00 AM–7:00 PM Benefits All statutory benefits and profit-sharing. Access to EPS health insurance coverage for the employee and eligible dependents as stipulated by law (30%). A day off on your name day. Active participation in our training program. How to Apply? If interested, please send your updated CV to jeanette.lopez@upsjb.edu.pe, with the subject line: "[STUDENT SUPPORT EXECUTIVE (CHINCHA)]". We look forward to meeting you soon and welcoming you to our team at San Juan Bautista Private University! "Our institution is committed to equal employment opportunities, promoting ethnic origin, nationality, generational diversity, and inclusion of persons with different abilities and/or disabilities".
María García
Indeed · HR
María García
Indeed · HR
