Chepen Customer Service - Call Center Job Listings

[El Salvador] Sales Representative64683890683137120

Indeed

[El Salvador] Sales Representative

The Sales expert provides excellent customer service experience while selling products to Canadian Customers, meeting their needs for information about the company products and services, meeting sales goals established. **Requirements:*** Must be able to attend 100% of training to be considered for the position (4 weeks) * Schedule flexibility (includes evenings, nights, weekends and statutory holiday, in a 24/7 work environment) **Skills:*** Proactivity * Fast learning ability * Ability to work under pressure and carry monthly sales quota * Sales orientation * Effective verbal and written communication * Orientation to results * Excellent organizational skills * Analytical skills * Strong computer skills **Knowledge:*** Excel Basic \- Desirable * Management Spreadsheets * Development of Graphics * Rows and columns * Format Cells. * English \- 80% * Oral and written comprehension . * Appropriate use of language. * Customer Service \- Advanced * Motivation Theory \- Advanced * Quality Processes \- Advanced * Sales Techniques \- Desirable **Studies \& Experience:*** A third\-year level or graduate of Business Administration, Industrial Engineering or related career \- Desirable * Experience in similar positions \- Desirable \*Competitive commission plan structure We are looking for talented and passionate people like You! Join our team! Apply now and be part of the \#FeelGoodCompany. At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi\-shore, multi\-language programs offer safe, secure infrastructure, value\-based pricing, skills\-based resources and exceptional customer service – all backed by TELUS, our multi\-billion dollar telecommunications parent. **Equal Opportunity Employer** At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

MPMP+26 Tolón, Peru

Negotiable Salary

Accounting Sr Team Leader - Finance - TELUS Digital SV63839910815361121

Indeed

Accounting Sr Team Leader - Finance - TELUS Digital SV

**About the role** The Accounting Team Leader is responsible for the areas related to financial reporting, taxes, and managing the accounting and treasury team to ensure that the work is properly assigned and completed accurately and in a timely manner. Addresses tight deadlines and multiple accounting activities, end\-of\-year audit preparation, and compliance standards. **Responsibilities:** Coordinate and supervise daily accounting and treasury activities, ensuring efficient workflow and compliance with objectives, policies, procedures, and performance standards. Evaluate the monthly financial statements vs. the Budget. Perform month\-end and analyze differences between planned and actual. Review the income and expenses of inputs and outputs related to the correction and revision of bank reconciliations of the accounts. Assist in audits and the preparation of audit paperwork. Maintain and coordinate the application of accounting and accounting control procedures. Provides training to new and existing staff as needed. Perform other tasks and services as assigned by your immediate boss. **Requirements \&** **Skills:*** Schedule flexibility. * People Management * Leadership * Creativity and Innovation * Analytical skills * Organizational skills * Decision Making\|Problem solving **Knowledge:*** Excel Intermediate \- Required * Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR) * Preparation and presentation of advanced graphics * PivotTables * Search the data value by:VLOOKUP. * Format Cells * Advanced Filters * English \- B2: * Oral and written comprehension. * Appropriate use of language * Quality processes\-advanced **Studies \& Experience:*** Bachelor’s degree in Accounting * 2 years managing companies or wide operations departments, preferably in the call center industry. \-Required * Background in accounting\|Head of accounting and/or cost accounting \-Required **Equal Opportunity Employer** At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

MPMP+26 Tolón, Peru

Negotiable Salary

Workforce Management, Real Time Analyst63839910775553122

Indeed

Workforce Management, Real Time Analyst

**\*\*\*Applicants should be available and willing to work on\-site and/or from home depending on business needs.\*\*\*** **Workforce Management, Real Time Analyst** =========================================== **Position overview:** As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. **Key responsibilities:** * Monitor real time metrics (attendance \& schedule adherence, average handle time\- AHT, automatic call distribution\- ACD\- talk time, after call work\- ACW) to ensure proper staffing levels and compliance with the account’s service level agreements * Provide real\-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence * Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions * Support communication with team leaders and frontline team members **Requirements \& Core competencies:** * Flexibility to work on\-site * Schedule flexibility * Giving support * Focusing on customers * Embracing technology * Managing self\-development **Functional competencies:** * Knowledge of real time monitoring and reporting * Analytical and problem solving skills * Ability to work in a fast paced environment **Qualifications:** * 8\+ months of work experience in contact center; workforce management experience is a plus * High school degree * CEFR B1\-B2 English (oral/ written) **Equal Opportunity Employer** At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

MPMP+26 Tolón, Peru

Negotiable Salary

Home Security Tech Support Specialist (Fr-Eng)63839907468801123

Indeed

Home Security Tech Support Specialist (Fr-Eng)

We are seeking a Home Security Tech Support Specialist – (French\-English) to provide advanced technical support for home security systems. This role requires fluency in French and English and involves assisting customers with troubleshooting security devices, resolving connectivity issues, and ensuring optimal system performance. The ideal candidate has strong problem\-solving skills, technical expertise, and a passion for delivering outstanding customer experiences. **Key Responsibilities:** Provide bilingual technical support in French and English for home security products, including alarm systems, surveillance cameras, smart locks, and monitoring services. Diagnose and troubleshoot technical issues, such as connectivity problems, hardware malfunctions, and software updates. Assist customers in setting up, configuring, and optimizing security systems and mobile applications. Guide customers through security system tests, firmware updates, and troubleshooting procedures. Document reported issues and provide accurate, detailed solutions in the company’s technical support system. Work closely with engineering, monitoring centers, and customer service teams to escalate and resolve complex issues efficiently. Educate customers on system functionality, security best practices, and proactive maintenance. Assist with service plan upgrades, including recommending advanced security features and premium monitoring solutions. Stay informed about the latest home security technologies, industry trends, and troubleshooting methodologies. **Requirements:** **Education:** High school diploma or equivalent **Experience:** Previous experience in technical support, home security, or IT troubleshooting preferred. **Languages:** Fluency in French and English is required. **Skills:** Strong knowledge of home security systems, smart home technology, and networking. Excellent communication skills with the ability to explain complex technical issues in simple terms. Proficiency in troubleshooting software, mobile applications, and IoT security devices. Experience using customer service and ticketing platforms (CRM tools, remote troubleshooting software). Ability to work efficiently in a fast\-paced environment, managing multiple technical inquiries. Strong attention to detail and customer\-focused approach. **Other:** Availability to work flexible shifts, including evenings, weekends, and holidays. **Benefits:** Competitive salary and benefits package. Career growth opportunities in technical support, security technology, and customer service. A supportive and inclusive work environment. Professional training on advanced security systems, troubleshooting techniques, and customer service strategies. If you are passionate about security technology and helping customers resolve technical challenges, apply today and join our team!

MPMP+26 Tolón, Peru

Negotiable Salary

Home Security Specialist (Fr-Eng)63839907490305124

Indeed

Home Security Specialist (Fr-Eng)

We are looking for a Home Security Specialist (French\-English) to provide top\-tier support to customers regarding home security systems and services. This role involves assisting customers with troubleshooting, service setup, monitoring assistance, and product inquiries while ensuring their safety and satisfaction. Additionally, the specialist will proactively recommend and upgrade customer plans to enhance security features and meet customer needs. The ideal candidate has excellent communication skills in French and English, technical aptitude, and a strong commitment to delivering exceptional customer experiences. **Key Responsibilities:** Provide bilingual customer support in French and English for home security services, including system setup, troubleshooting, and account management. Assist customers with alarm system configurations, mobile app connectivity, and monitoring services. Troubleshoot technical issues related to security cameras, alarms, smart locks, and other security devices. Educate customers on security system functionalities, best practices, and emergency procedures. Handle inquiries related to service plans, billing, upgrades, and equipment installations. Proactively identify opportunities to upgrade customer plans by recommending enhanced security features, additional equipment, or premium monitoring services. Work closely with technical teams and monitoring centers to ensure fast and efficient issue resolution. Maintain accurate records of customer interactions and solutions provided. Stay updated on the latest home security trends, technology advancements, and safety protocols. **Requirements:** **Education:** High school diploma or equivalent **Experience:** Previous experience in customer service, technical support, or home security services preferred. **Languages:** Fluency in French and English is required. **Skills:** Strong understanding of home security systems and smart home technology. Excellent verbal and written communication skills in both French and English. Ability to explain technical information in a simple and clear manner. Proficiency in customer service software, troubleshooting tools, and CRM systems. Strong problem\-solving skills with attention to detail. Sales\-oriented mindset with the ability to identify customer needs and recommend upgrades. Ability to work efficiently in a fast\-paced and customer\-focused environment. **Other:** Availability to work flexible shifts, including evenings, weekends, and holidays. **Benefits:** Competitive salary and benefits package. Career growth opportunities in home security, customer service, and sales. A supportive and inclusive work environment. Professional training on the latest security systems, customer service techniques, and upselling strategies. If you are passionate about security technology, customer service, and helping customers upgrade to the best protection plans, apply today and become part of our team!

MPMP+26 Tolón, Peru

Negotiable Salary

Mobile Services Support Specialist (Fr-Eng)63839907526145125

Indeed

Mobile Services Support Specialist (Fr-Eng)

We are looking for a Mobile Services Support Specialist – Customer Service (French and English) to provide expert\-level support for customers using our mobile services and products. This role requires fluency in both French and English to assist customers with their inquiries, troubleshoot issues, and guide them through the features of our mobile platforms. The ideal candidate will have strong communication skills in both languages, a passion for customer service, and technical expertise related to mobile services. **Key Responsibilities:** Provide bilingual customer support in French and English for mobile services, including account management, billing inquiries, troubleshooting, and technical assistance. Assist customers in setting up mobile devices, managing mobile plans, and understanding mobile features. Troubleshoot technical issues related to mobile devices, apps, and network connectivity. Educate customers on mobile service options, billing details, and usage. Resolve escalated issues and provide timely solutions to ensure customer satisfaction. Document customer inquiries, issues, and resolutions in the customer management system. Stay updated on the latest trends in mobile services, devices, and technologies to provide accurate and relevant information to customers. Collaborate with internal teams to resolve complex customer concerns and enhance service delivery. Provide proactive outreach to customers for account management, new service offerings, and product updates. **Requirements:** **Education:** High school diploma or equivalent **Experience:** Previous experience in customer service, mobile services, or technical support preferred. **Languages:** Fluency in French and English is required, with advanced verbal and written communication skills in both languages. **Skills:** Strong understanding of mobile services, devices, and troubleshooting techniques. Excellent communication skills and ability to explain technical information clearly to customers. Proficiency in customer service software, mobile service platforms, and Microsoft Office Suite. Strong problem\-solving abilities and attention to detail. Ability to multitask and manage inquiries in a fast\-paced environment. **Other:** Availability to work flexible shifts, including evenings, weekends, and holidays. **Benefits:** Competitive salary and benefits package. Career growth opportunities in mobile services and customer support. A dynamic and inclusive work environment. Professional development programs to enhance skills in mobile technology and customer service. If you are passionate about mobile technology and providing exceptional bilingual customer service, we encourage you to apply today!

MPMP+26 Tolón, Peru

Negotiable Salary