Customer Support Assistant and Incident Management

Description

Job Summary: We are seeking a passionate Customer Support Assistant and Incident Management professional with an interest in telecommunications to grow within a dynamic environment offering a clear career path. Key Highlights: 1. Career path opportunity 2. Stable and growing job 3. Telecommunications development **JOIN FIBRAMAX AND TAKE YOUR CAREER TO THE NEXT LEVEL!** At **FIBRAMAX Telecomunicaciones**, we are a growing company dedicated to delivering high-quality connectivity solutions. We are looking for a **Customer Support Assistant and Incident Management** professional. If you are passionate about telecommunications and incident resolution, this is your opportunity to develop in a dynamic environment with a defined career path. **REQUIREMENTS** * Graduates or students of technical programs such as Systems Engineering, Electronics, or related fields. * Networking knowledge (mandatory). * Familiarity with network monitoring tools. * Residence in areas near Villa El Salvador. **CONDITIONS:** * Fixed working hours: ***Monday to Sunday, 8:30 AM to 5:30 PM (one day off per week)*** * July and December bonuses (based on percentage). * Availability to work rotating shifts. * Timely bi-weekly payments. * Career path opportunity. * Vacation days. * Stable employment. **RESPONSIBILITIES** * Provide customer support regarding network-related issues via chat or phone calls. * Deliver product or service information to customers. * Track customer support tickets. * Process onboarding for new customers. * Accurately record customer data. * Manage incidents and escalate them to the appropriate departments. **Salary negotiable based on experience:** From S/.1,300 to S/.1,500\. **Location:** Near Óvalo Las Palomas, Villa El Salvador. **Come and be part of FIBRAMAX!** Your talent can power the internet of the future. Employment type: Full-time Salary: Starting from S/.1,300\.00 per month Application question(s): * Do you have basic knowledge of networking and GPON technology? * What is your age? * Are you a student or a graduate? * Which district do you reside in? Can you work onsite? * Do you agree with the initial salary of 1,300? Or what is your salary expectation? * Do you have flexibility regarding schedule changes? Please specify. Workplace: Onsite employment