Customer Service (Waitress)

Description

Job Summary: We are seeking a Customer Service (Waitress) to ensure friendly and professional service to guests, present menus, and guarantee guest satisfaction. Key Highlights: 1. Friendly and professional service to guests and customers 2. Strong commitment to service and customer care 3. Coordinated work with kitchen, bar, and waitstaff Job Description: We are currently looking for top talent for the position of **CUSTOMER SERVICE (WAITRESS)** at one of our partners in the district of **SAN BARTOLO**, ensuring proper service to our guests and customers. **Responsibilities:** * Greet and attend to customers in a friendly and professional manner, delivering quality service throughout their stay at the hotel. * Present menus to guests and/or diners, providing information about available dishes and beverages, as well as chef or bartender recommendations. * Take customer orders accurately, ensuring correct recording and communicating any special requests to the bar and/or kitchen. * Serve food and beverages efficiently, adhering to the hotel’s presentation and service standards. * Set tables for customers, ensuring they are properly arranged and ambiented. * Maintain cleanliness and order in service areas, including tables, chairs, and common areas, to provide a pleasant and clean environment. * Restock supplies as needed during service to ensure a seamless experience. * Serve alcoholic and non-alcoholic beverages according to customer requests, verifying customer age in compliance with local alcohol sales regulations. * Clean tables and service areas after each use, ensuring the space is ready for the next customer. * Process payments via POS or cash as appropriate, and issue and provide receipts or invoices when required. * Perform cash and POS closing procedures as needed in the absence of the supervisor. * Efficiently address and resolve any complaints or incidents arising during service, ensuring guest satisfaction with the solution provided. * Promote food and beverage offers and promotions to customers, recommending additional items or combos as permitted by the menu. * Inform customers about hotel services to ensure an appropriate experience and communication. * Monitor guest satisfaction during their stay and solicit feedback to assess satisfaction levels and help improve service quality. * Collaborate closely with kitchen, bar, and other waitstaff to ensure efficient workflow and consistent adherence to service standards. * Any other duties assigned by the immediate supervisor **Experience:** * Minimum 1 year of experience in similar positions * Completed secondary education * Effective and empathetic communication skills * Strong commitment to service and customer care * Verbal fluency **Benefits:** * Positive work environment * Meals provided * Timely salary payments Salary: S/.1,200\.00 \- S/.1,400\.00 per month Work Location: On-site employment