Back Office Advisor for Loyalty Programs / Spain Energy Campaign / SJM

Description

Position Summary: GEATEL TELECOM is seeking a Back Office professional with experience in serving Spanish-speaking customers for an energy campaign, focused on achieving targets and ensuring management quality. Key Highlights: 1. Back Office experience and interaction with Spanish-speaking customers 2. Analytical, organized profile with attention to detail 3. Ability to work under pressure and results-oriented At **GEATEL TELECOM**, a company with over 13 years of experience in the call center industry, we are seeking a professional for the **Back Office** area with experience handling **Spanish-speaking customers**, for an **energy** campaign, oriented toward target achievement and management quality. **REQUIREMENTS** * Minimum 1 year of experience in **Back Office** (mandatory) * Experience working with **Spanish-speaking customers** * Experience in **energy** campaigns (preferred) * Intermediate-level Excel skills (reports, filters, databases) * Excellent writing, spelling, and reading comprehension * Analytical, organized profile with high attention to detail * Ability to work under pressure and results-oriented * Availability to work Monday through Friday, from 6:00 AM to 4:20 PM (weekends off) **RESPONSIBILITIES** * Preparation, analysis, and submission of daily performance reports * Validation of contracts, documents, and legal texts * Registration and updating of statuses in CRM (internal system) * Ongoing follow-up on contract activation * Quality control of processed information * Coordination with internal departments to ensure proper process flow * Achievement of operational KPIs and targets **BENEFITS** * Competitive fixed salary \+ performance bonuses * Bi-weekly and timely payments * On-site work in San Juan de Miraflores * Excellent work environment and team * Career path and professional growth opportunities Employment type: Full-time Salary: S/.1,400\.00 \- S/.1,600\.00 per month Work location: On-site employment