Customer Service

Description

Job Summary: Provide administrative and operational support to commercial departments and customer service, managing documentation and processes, with direct contact to resolve inquiries. Key Highlights: 1. Customer service experience and administrative functions. 2. Continuous training and opportunities for professional development. 3. Collaborative and dynamic work environment. **Job Objective:** Provide administrative and operational support to commercial departments and customer service, ensuring efficient management of documentation, processes, and customer interactions. This position combines back-office functions with direct customer contact to resolve inquiries, coordinate tasks, and provide clear and timely information. **Main Responsibilities:** Register and maintain up-to-date customer information in internal systems. Support the preparation, review, and filing of purchase-sale contracts, addendums, requests, and other documents. Respond to customer inquiries in person or by phone, providing information on account status, progress, deliveries, and processes. Assist in scheduling appointments for contract signings, document deliveries, technical visits, or after-sales services. Ensure courteous, clear, and efficient treatment of customers, appropriately representing the company in every interaction. **REQUIREMENTS:** **Education:** Higher education (technical or university degree) in Administration or Communications. **Experience:** Minimum 6 months of experience in customer service and/or administrative functions, preferably in real estate agencies, construction companies, or related sectors. **Skills:** * Excellent verbal and written communication skills. * Ability to handle stressful situations and resolve conflicts effectively. * Interpersonal skills and ability to work in a team. * Basic knowledge of computer tools. * Ability to quickly learn about the company's products and services. **Competencies:** * Service orientation. * Effective communication. * Organization and follow-up. * Proactivity and problem-solving ability. * Teamwork. **Benefits:** * Salary above market level. * Continuous training and opportunities for professional development. * Collaborative and dynamic work environment. Work Location: On-site employment