Certification Commercial Assistant

Description

Position Summary: We are seeking a professional to provide commercial, administrative, and customer service support to the Certification Manager, managing quotations and scheduling. Key Responsibilities: 1. Comprehensive support in commercial and administrative activities 2. Quotation management and sales opportunity tracking 3. Coordination and service to internal and external customers **REQUIREMENTS:** * Technical graduate, university student in final cycles, or bachelor’s degree in Administration, Marketing, Communications, Executive Secretariat, Industrial Engineering, or related fields. * Minimum six (6) months of experience in commercial, administrative, customer service, or quotation tracking functions. * Preferred one (1) to two (2) years of experience in similar positions. * Intermediate-level Excel proficiency is mandatory. * Proficiency in Microsoft Office and Google tools. * Basic knowledge of management systems. * Basic English proficiency. * Strong writing skills and ability to prepare documents and reports. * Availability to coordinate with customers, suppliers, and various company departments. **RESPONSIBILITIES:** * Provide support to the Certification Manager in commercial, administrative, and customer service activities. * Prepare, update, and track quotations, commercial proposals, and sales opportunities. * Maintain up-to-date records of customers, services, commercial visits, and quotation status. * Monitor certification service expiration calendars and generate alerts to contact customers promptly. * Inform customers about service expirations and coordinate issuance of new commercial offers. * Assist in preparing certificates, reports, minutes, presentations, and departmental documentation. * Prepare commercial management, sales, executed services, and goal achievement reports. * Coordinate the Certification Manager’s and evaluators’ schedules, meetings, and visits. * Respond to inquiries and requests from internal and external customers via phone, email, or in person. * Coordinate travel, transportation, accommodation, and other logistical requirements for auditors, evaluators, and personnel assigned to services. * Process expense reimbursement requests, purchases, purchase orders, and departmental requisitions. * Coordinate with Logistics and Administration for timely procurement and payment of requested services or products. * Support development and execution of the department’s sales and marketing plan. * Conduct customer satisfaction surveys, tabulate results, and prepare reports. * Request service completion certificates or certifications from customers. * Maintain organized and updated physical and digital departmental files. * Support preparation of budgets and supplier comparative charts. * Perform other job-related duties as assigned by immediate supervisor. **COMPETENCIES:** * Organization and planning. * Customer orientation. * Effective communication. * Proactivity and initiative. * Results orientation. * Follow-up capability. * Attention to detail. * Teamwork. * Ability to handle multiple tasks simultaneously. Application Question(s): * Do you hold technical or university studies in Administration, Marketing, Communications, Secretarial Studies, Industrial Engineering, or related fields? * Do you have at least six months of experience in commercial, administrative, customer service, or quotation tracking functions? * What is your level of Excel proficiency? * Do you have experience preparing and tracking quotations or commercial proposals? * Do you have experience serving customers and coordinating requests via email, phone, or in person? * What is your availability to start work? * Please indicate your expected monthly salary. * I provide my mobile number for CV submission with complete documentation: 920 471 857 Work Location: On-site employment