Customer Service (Waitress)

Description

Job Summary: We are seeking a service-oriented waiter/waitress to warmly welcome guests, manage orders, and ensure guest satisfaction at the hotel. Key Highlights: 1. High-quality service and professional customer care 2. Team coordination for efficient workflow 3. Complaint resolution and customer satisfaction monitoring We are looking for top talent for the **CUSTOMER SERVICE (WAITRESS)** position with one of our partners in the district of **SAN BARTOLO**, ensuring proper service to our guests and customers. **Responsibilities:** * Greet and serve customers courteously and professionally, delivering high-quality service throughout their hotel stay. * Present the menu to guests and/or diners, providing information about available dishes and beverages, as well as chef or bartender recommendations. * Take customer orders accurately, ensuring all requests—including special instructions—are correctly noted and communicated to the bar and/or kitchen. * Serve food and beverages efficiently, adhering to the hotel’s presentation and service standards. * Set tables for customers, ensuring appropriate ambiance. * Maintain cleanliness and order in service areas—including tables, chairs, and common spaces—to provide a pleasant and clean environment. * Restock supplies as needed during service to ensure a seamless experience. * Serve alcoholic and non-alcoholic beverages per customer request, verifying customer age in compliance with local alcohol sale regulations. * Clean tables and service areas after each use, ensuring readiness for the next customer. * Process payments via POS or cash as applicable, and issue and provide receipts or invoices when required. * Perform end-of-shift cash and POS reconciliations in the absence of the supervisor. * Efficiently address and resolve any complaints or incidents arising during service, ensuring guest satisfaction with the solution provided. * Promote food and beverage offers and promotions to customers, recommending additional items or combos as permitted by the menu. * Inform customers about hotel services to ensure an appropriate experience and effective communication. * Monitor customer satisfaction during their stay and solicit guest feedback to assess satisfaction levels and help improve service quality. * Coordinate closely with kitchen, bar, and other waitstaff to ensure efficient workflow and consistent adherence to service standards. * Any other tasks assigned by the immediate supervisor **Experience:** * Minimum 1 year of experience in similar roles * Completed secondary education * Effective and empathetic communication skills * Strong service orientation and customer focus * Verbal fluency **Benefits:** * Positive work environment * Meal coverage * Timely salary payments * Tips Salary: S/.1,200.00 \- S/.1,400.00 per month Work Location: On-site employment