NOC COORDINATOR

Description

Position Summary: We are seeking an NOC Coordinator to supervise, operate, and maintain managed services; manage tickets; and configure network equipment for a telecommunications company. Key Highlights: 1. Manages calls and ensures the full lifecycle of tickets. 2. Configures MikroTik, FortiGate, and Cisco equipment. 3. Prepares incident reports to support decision-making. **Join our team!** We are A\&D Proyectos y Construcciones SAC, a Peruvian company with over 10 years of experience in the private sector. Our innovative development system—maximizing financial and human resources—has positioned us as a competitive enterprise with successful market participation. This enables us to deliver site search and acquisition, engineering design, fabrication of metal structures, installation of telecommunications towers and medium-voltage poles, ADSS and OPGW optical fiber cable laying, civil works, and more. We hold certifications for ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018\. We are currently seeking talented professionals like you for the NOC COORDINATOR role. **Requirements:** * Graduate or degree holder in Telecommunications Engineering, Computer Science, Networking, or related fields. * Minimum 6 months of experience in technical support and call center/NOC operations. * Knowledge of the OSI model and networking fundamentals (Cisco). * Experience configuring MikroTik equipment. * Proficiency in network monitoring systems. * Strong command of Microsoft Office (especially Excel for reporting) and Visio for diagramming. * Excellent assertive communication skills, ability to solve problems under pressure, empathy toward customers, and meticulous documentation practices. **Main Responsibilities:** * Supervise, operate, and perform maintenance on managed services provided to our clients. * Handle calls promptly, courteously, and technically, maintaining clear, ongoing communication regarding service status. * Ensure end-to-end ticket lifecycle management (creation, tracking, and closure) per defined processes. * Prepare data-driven incident reports, ensuring information quality for decision-making. * Perform configurations on MikroTik, FortiGate, and Cisco equipment per requirements. * Proactively inform clients about progress, status changes, and implemented solutions. * Carry out other duties as assigned by the immediate supervisor. **SHIFTS: Rotating.** Skills: * Organization and planning * Attention to detail * Effective communication * Proactivity and sense of urgency * Teamwork Please send your documented CV to rrhh@aydproyectos.com.pe, indicating your salary expectations. Salary: S/.1,300\.00 \- S/.1,500\.00 per month Workplace: On-site employment