Level 2 Technical Support - Lurin

Description

Job Summary: We are seeking a Level 2 Technical Support Technician to manage a client's industrial site in Lurín, providing agile, service-oriented microcomputer support. Key Highlights: 1. On-site technical support in industrial environments 2. Ticket management and coordination with vendors 3. Professional development in the industrial sector A nationally established technology company is looking for a Level 2 Technical Support Technician to provide on-site support to an industrial-sector company located in Lurín. The role aims to manage the client’s site and deliver microcomputer support, ensuring agile, organized, and service-oriented assistance. **Requirements** * Minimum 1 year of experience in on-site technical support * Technical or university degree in Systems, Computing, Networks, or related fields * Proficiency in **Windows environments** and **Microsoft tools** * Experience managing tickets via **JIRA** * Availability to work during the following hours: \- Monday to Friday: 9:00 a.m. to 6:00 p.m. \- Saturdays: 9:00 a.m. to 1:00 p.m. * Availability to work at **Av. Gasoducto s/n, Lurín 1582** * Strong communication, organizational, and service-oriented skills **Responsibilities** * Provide on-site technical support in **Windows environments and Microsoft platforms** * Address microcomputer support incidents and user requests. * Provide support for **Office 365\.** * Register, track, and close tickets in **JIRA** * Comply with operational procedures and service KPIs. * Manage equipment assignment, control, and return (inventory). * Handle user interactions and escalate incidents as appropriate. * Coordinate with vendors and third parties to resolve incidents. **Conditions** * MYPE payroll, including: \- 15 annual vacation days \- ESSALUD health insurance * Corporate equipment for job performance (laptop and mobile phone) * Opportunity to grow professionally within an industrial-sector corporate environment Salary: S/.1,500\.00 \- S/.1,700\.00 per month Workplace: On-site employment