Junior On-site Support Technician

Description

Job Summary: We are seeking a proactive, customer-oriented Junior On-site Support Technician to handle ticket management, hardware and software support, and documentation. Key Highlights: 1. Collaborative culture and real growth opportunities. 2. Participation in large-scale technology projects. 3. Access to continuous training platform (Udemy). Join our team! The future is built with talent. At Indra Group, we are looking for yours. We are seeking a **Junior On-site Support Technician** with experience in this role. **Requirements:** * Students in intermediate cycles (5th semester onward) or technical graduates in Computer Science, Informatics, or Systems Engineering. * Basic courses in computer assembly, home network configuration, and advanced user-level Windows/Office usage. Excel training and Power BI knowledge. **Essential Knowledge:** * PC/Laptop physical assembly and maintenance; installation of Windows 10/11 and Office 365. \- Mandatory * Networking: Basic email configuration (Outlook/IMAP/POP3\) and printer connectivity. \- Mandatory * Tools: Use of remote desktop software (AnyDesk, TeamViewer) and basic understanding of ticketing software (GLPI or Jira Service Management, Aranda, ServiceNow, Ivanti, Remedy, Proactivanet). Desirable. * Software: Local backup management and basic cybersecurity knowledge (corporate antivirus). **Responsibilities:** * Ticket Registration and Filtering: Serve as the single point of contact, register tickets in tools such as Jira or ServiceNow, and categorize them by priority. * Identity Management: Reset Windows passwords and unlock accounts in Active Directory. * Basic Hardware: Install peripherals (mouse, keyboard), configure network printers, and perform logical equipment cleaning. * SLA Compliance: Monitor ticket deadlines and ensure user satisfaction. * Software Configuration: Install and troubleshoot Microsoft Office 365 and web browsers. * Documentation: Create basic manuals or "Frequently Asked Questions" guides for end users. **Personal Competencies:** * Organization and attention to detail. * Analytical ability and results orientation. * Proactivity and sense of responsibility. * Effective communication. * Ability to work methodically and follow procedures. * Teamwork and internal customer orientation. Working Hours: Monday to Saturday, on-site in Huancayo, Junín (rotating shifts). **What We Offer:** * Life Insurance (as mandated by law). * Well-being services (psychologist, nutritionist). * Corporate discounts. * Access to continuous training platform (Udemy). * Collaborative culture and real growth opportunities. * Participation in large-scale technology projects with leading clients. Employment Type: Full-time Application Question(s): * What is your gross salary expectation in Peruvian soles? Work Location: On-site employment