CUSTOMER SERVICE

Description

Job Summary: We are seeking proactive, service-oriented personnel for customer service roles, ensuring accurate registration, payment, receipt, and delivery of parcels. Key Highlights: 1. Efficient and courteous customer service 2. Management of registration, payment, receipt, and delivery of parcels 3. Operation of computer systems and standard operating procedures We are currently recruiting customer service personnel to join our team. We seek a proactive, responsible, and service-oriented individual who delivers efficient and courteous service to our customers, ensuring accurate registration, receipt, dispatch, and delivery of parcels, as well as proper handling of the agency’s cash operations. Job Objective To provide efficient, courteous, and prompt customer service at the agency, ensuring accurate registration, payment, receipt, and delivery of parcels while complying with established operational procedures and company quality standards. Requirements * Technical or university education in Administration, Commercial Cashiering, Customer Service, Logistics, Computer Science, or related fields. * Minimum 1 year of experience in customer service, cashiering, sales, or similar positions. * Proficiency in Microsoft Office and computer systems at the user level. * Knowledge of issuing payment receipts and cash handling. * Availability to work on-site. Main Responsibilities * Assist customers by providing information on rates, destinations, schedules, and services offered by the company. * Accurately register parcels and transactions in the system. * Verify sender and recipient details to ensure proper shipment handling. * Receive and deliver parcels in accordance with established procedures. * Process payments and issue payment receipts. * Resolve basic customer inquiries and incidents. * Track shipment status and provide up-to-date information. * Maintain organized and updated physical and digital agency documentation. * Support internal control and custody of parcels within the agency. * Comply with operational procedures and internal company policies. Work Location: On-site employment Work Location: On-site employment Salary: S/.1,130.00 - S/.1,300.00 per month Work Location: On-site employment