Student-Customer Service Assistant

Description

Job Summary: We are seeking talent for customer service in an educational institution, managing enrollments, academic procedures, and student and parent support. Key Highlights: 1. Academic support and management role for students 2. Direct interaction with students and parents 3. Development of customer service and administrative procedure skills An educational institution is seeking human talent for **CUSTOMER SERVICE** in the Puente Piedra district. **REQUIREMENTS:** * Technical or professional degree in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills, preferably advanced. * Experience as an assistant or clerk handling document processing and preparation of official documents. * One year of experience in educational institutions or public education sector institutions. * Proficiency in information management platforms (academic management system preferred). **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both returning and new students during the current period. * Immediately process enrollment reservations, shift transfers, and student data modifications. * Process re-enrollments, program changes, career withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documentation as requested by students. * Deliver class schedules to new students: First cycle and/or transfer students. * Verify all student data (grades and/or current account balance and/or attendance, as applicable) in the system before any academic process or procedure is initiated. * Inform parents/guardians about the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment of students with grade-related issues in previous semesters (applicable only to professional degree programs). * Process and track student-related procedures, reporting outcomes to the Quality and Academic Services Management and/or Campus Director, as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Stress Tolerance * Effective Communication **WE OFFER:** * Compensation: S/. 1,500.00 * Pleasant work environment, career development path, discount vouchers, and discounts on educational programs. * Working hours: Monday–Friday (2:30 PM to 10:30 PM) Employment type: Full-time Salary: S/.1,400.00 – S/.1,500.00 per month Work location: On-site employment