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Club Golf los Incas 492, Santiago de Surco 15023, Peru","infoId":"6487055383821112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Experience Agent","content":"**Date:** 26 Dec 2025\n\n\n**Location:** Lima, PE, 15023\n\n\n**Company:** Paysafe\n\n\n**Location: Hybrid mode (remote work + 3 days per week in our office)**\n\n\n**ABOUT PAYSAFE**\n\n\n\nPaysafe is a leading payments platform with a strong track record serving merchants and consumers in the global entertainment sector. Its primary objective is to enable seamless connections and transactions between businesses and consumers through industry-leading capabilities in payment processing, digital wallets, and online cash solutions. With 29 years of experience in online payments, an annualized transaction volume of $152 billion in 2024, and approximately 3,000 employees across more than 12 countries, Paysafe connects businesses and consumers via 260 payment methods in 48 currencies worldwide. Delivered through an integrated platform, Paysafe’s solutions are optimized for mobile-initiated transactions, real-time analytics, and convergence between physical and online payments. For more information, visit www.paysafe.com.\n\n\n**Position:** Junior; internship experience will be considered.\n\n\n**Key Responsibilities**\n\n\n* **Manage multichannel interactions** (email, WhatsApp), delivering empathetic, clear, and first-contact resolution-oriented support.\n* **Categorize, prioritize, and document** each request or incident in the management tool (Zendesk), ensuring complete, consistent, and actionable records for subsequent analysis.\n* **Proactively follow up on tickets**, anticipating customer needs and maintaining timely communication until final case closure.\n* **Identify recurring patterns, friction points, or root causes**, proposing concrete improvement actions to relevant teams to enhance service quality and reduce rework.\n* **Ensure a seamless end-to-end experience** in every interaction, aligned with brand standards and prioritizing customer proximity, transparency, and simplicity.\n* **Collaborate on updating and enriching the internal Knowledge Base**, documenting learnings, solutions, and best practices to strengthen the support model.\n* **Coordinate effectively with internal teams** (Operations, Technology, Commercial, Finance, others) to accelerate resolution of more complex or third-party-dependent cases.\n* **Monitor key CX metrics**, contributing to SLA compliance and continuous improvement of customer satisfaction.\n\n \n\n\n**Requirements**\n\n\n**Education:** \n\nGraduate of technical or university programs in Administration, Accounting, or related fields.\n\n\n**Desired Knowledge:** \n\nCustomer service management, complaint handling, and familiarity with consumer protection regulations.\n\n\n**Tools:** \n\nIntermediate proficiency in MS Office and Windows environment.\n\n\n**Experience:** \n\nMinimum 1–2 years in customer service, customer experience, or related functions.\n\n\n**Preferred Experience Includes:** \n\nSectors such as banking, finance, retail, eCommerce, or payment methods.\n\n\n**Availability:** \n\nHybrid work mode and willingness to work rotating shifts.\n\n \n\n\n**Why Work at Paysafe?**\n\n\n* **Professional Growth:** We offer continuous learning and development opportunities to help you advance your career in the dynamic world of online payments.\n\n\n* **Employee Benefits:** In addition to a competitive salary, we provide medical insurance, life insurance, oncology insurance, 30 paid vacation days, 4 paid volunteer days per year, summer hours (Dec.–Mar.), a birthday day off, and much more.\n\n\n* **Work-Life Balance:** We are committed to fostering a balanced and flexible workplace that supports your personal and professional development.\n\n \n\n\n***Equal Employment Opportunity***\n\n\n*Paysafe provides equal employment opportunities to all employees and applicants and prohibits any form of discrimination based on ethnicity, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. 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We are currently looking for a **Sales Manager** to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.\n\n **Responsibilities:**\n\n* **Prospecting \\& Lead Generation:**\n\n\n\t+ Conduct thorough market research and identify potential clients within target industries.\n\t+ Develop and execute targeted outbound sales campaigns, including cold calling, email outreach, and networking.\n\t+ Leverage online research tools and social media platforms to identify and qualify leads.\n\t+ Build and maintain a robust pipeline of qualified leads.\n* **Sales Funnel Management**\n\n\n\t+ Focus on qualifying leads effectively to ensure they are a good fit for b2broker's solutions and have the potential for a successful long\\-term relationship.\n\t+ Analyze customer needs and tailor product presentations accordingly.\n\t+ Clearly articulate the unique value proposition of b2broker's solutions to potential clients, emphasizing the competitive advantages and how they address specific customer pain points.\n\t+ Conduct effective product demonstrations and presentations to showcase the value proposition of b2broker's solutions.\n\t+ Negotiate and close deals, ensuring mutually beneficial agreements are reached.\n* **Market \\& Competitive Analysis:**\n\n\n\t+ Stay abreast of industry trends, competitor activities, and market dynamics.\n\t+ Gather market intelligence and customer feedback to inform product development and sales strategies.\n* **Reporting \\& Analysis:**\n\n\n\t+ Analyze sales data to identify trends, track key performance indicators (KPIs), prepare reports, and develop accurate sales forecasts to drive continuous improvement.\n\t+ Closely monitor key sales metrics, such as conversion rates, pipeline coverage, and win rates, to ensure achievement of quarterly and annual sales targets.\n* **Administrative Duties:**\n\n\n\t+ Maintain accurate records of all sales activities in our CRM system SalesForce.\n\t+ Assist in preparing proposals, contracts, and other sales\\-related documentation.\n\t+ Assist in the gathering of client documentation for KYC.\n\n **Obligatory:**\n\n* Proven track record in B2C sales, experience with FX\\& CFD Industry .\n* Strong understanding of the financial markets and trading technologies.\n* Excellent communication and presentation skills.\n* Ability to build rapport and trust with clients and partners .\n* Strong negotiation and closing skills.\n* Proficiency in CRM tools and sales methodologies.\n* Self\\-motivated and results\\-oriented.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766571877000","seoName":"sales-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pe.ok.com/en/city-chosica/cate-cust-service-facing/sales-manager-6484120030131512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"9c2969f3-9e23-4370-acff-825bde678773","sid":"6430ad7c-6986-4109-a6a4-4ca1687bda9b"},"attrParams":{"summary":null,"highLight":["Lead generation and sales management","Expert in B2C sales and FX/CFD industry","Strong negotiation and CRM skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Lima,Provincia de Lima","unit":null}]},"addDate":1766571877353,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4071","location":"Av. 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Pablo Carriquiry 106, San Isidro (Reference: A 10-minute walk from Javier Prado Metropolitano Station)\n\n**What will you do?** \n\n* Guide and assist customers with their location and access zone.\n* Plaque vehicles entering our parking facility.\n* Process cash payments at the cashier, if applicable.\n* Report observations to the supervisor.\n* **Availability to work the afternoon shift from 2 PM to 10 PM (day off on Sunday)**\n\n**What are we looking for?** \n\n* Individuals with a positive attitude, service-oriented mindset, and willingness to learn.\n* Prior customer service experience (not mandatory—we provide training!).\n* Commitment to teamwork and punctuality.\n\n**What do we offer?** \n\n* Full statutory payroll benefits (bonus, CTS, family allowance)\n* Salary: S/.1,130\n* Short-term career progression opportunity!\n* Ongoing training.\n\nRemember, if you have a disability, don’t hold yourself back—apply now! We guarantee a fair and transparent hiring process, safeguarding your rights equally! (General Law for Persons with Disabilities – Law No. 29973, Regulation No. 107-2015-MIMP and complementary regulations).\n\n* **Join our team and make a difference from where you are!**\n\nJob type: Full-time, Permanent\n\nSalary: S/.1,130.00 per month\n\nApplication question(s):\n\n* Please provide your current phone number/WhatsApp\n* In which district do you reside? 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We are seeking talented individuals who aspire to grow and help achieve our organization’s goals. Wishing you great success throughout this process!\n\n **Manager Digital Growth**\n\n \n\n\\-Business Line: Distribution \\- SBP\n\n* Unit: Business: Digital Sales\n* Level: 7.1\n* Contract Type: Indefinite\n\n* CV Submission Deadline: December 11\n\n \n\n**Mission:**\n\n\nThe Manager, Digital Sales Growth role is responsible for designing, implementing, and optimizing digital sales campaigns and growth loops that drive client stages (acquisition, onboarding, engagement, retention). 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