Driver Support Specialist

Description

Job Summary: We are seeking an organized, service-oriented professional to serve as the liaison between drivers and operations—handling inquiries and coordinating across multiple departments. Key Highlights: 1. Essential experience in customer service or operational support. 2. Collaboration with other departments to resolve operational requests. 3. A collaborative culture that values well-being and growth. At Directo App, we have been moving people safely since 2008\. We are the official mobility provider for Jorge Chávez International Airport and Lima’s most important shopping centers—and behind every driver operating on our platform is a dedicated team supporting them genuinely. We seek an organized, service-oriented individual with sound judgment for managing information—who wants to be the vital link between drivers and operations. **What We Require:** * Technical or university studies in Administration, Industrial Relations, Communications, or related fields (incomplete or ongoing degrees accepted). * Minimum 1 year of experience in customer service, operational support, or administrative roles. * Intermediate Excel skills: filters, pivot tables, basic consolidations. * Proficiency in email and digital customer service platforms. * Strong organizational skills and judgment to manage multiple tasks simultaneously. **Your Responsibilities:** * Handle driver inquiries, questions, and incidents via digital channels and in person. * Review and validate payroll settlements, verify payment emails, and record information in internal tracking systems. * Follow up on open cases until resolution or proper escalation to the relevant department. * Update reports and control dashboards in Excel. * Coordinate with other departments to resolve operational requests. * Support communications to drivers and departmental activities. **Work Modality:** * Monday–Friday\- Availability to commute to the office (Miraflores) or airport, based on operational needs. / Saturdays \- Remote. * Schedule: 9 AM\-6 PM **We Offer:** * Formal employment from day one, including all statutory benefits. * Safe transportation with discounts on our taxi fleet. * Corporate discounts with partner brands. * A collaborative, flat, and approachable culture where everyone can propose and lead projects. * A workplace that values your well-being and professional growth. Good luck! Salary: S/.1,400\.00 per month Application Question(s): * Are you available to commute to Miraflores and the airport? * How many years of customer service experience do you have? * Please indicate your district of residence Workplace: On-site employment