Description
Position Summary:
Dispatch personnel are responsible for ensuring the correct preparation, verification, and delivery of products, maintaining operational efficiency and customer satisfaction.
Key Highlights:
1. Plays a key role in operational efficiency and customer satisfaction.
2. Comprehensive management of dispatch, distribution, and document control.
3. Maintains constant communication and coordination with various departments.
**Position Description: Dispatch / Distribution Staff**
Dispatch personnel are responsible for **executing and ensuring the correct preparation, verification, and delivery of finished products**, guaranteeing that orders are shipped complete, in good condition, and within established timeframes. Their role is critical to maintaining operational efficiency and end-customer satisfaction, as well as providing support in **documentary recordkeeping and operational coordination**.
**Main Responsibilities**
**Dispatch and Distribution Management**
* Prepare orders according to sales orders.
* Physically verify each order (model, size, quantity, product condition).
* Supervise and execute proper loading and unloading of goods.
* Ensure correct packaging and handling of finished products.
* Coordinate with production and warehouse regarding actual product availability.
* Confirm that each dispatch is complete, error-free, and delivered within the scheduled timeframe.
* Accompany or assist with deliveries when required.
**Document Control and Recordkeeping**
* Review and validate dispatch documents (delivery notes, invoices, orders).
* Maintain physical and/or digital tracking of dispatched orders.
* Record merchandise shipments in systems, Excel, or internal templates.
* Support basic inventory control (receipts and shipments).
* Keep the dispatch documentation archive orderly.
**Communication and Coordination**
* Maintain constant communication with: Production Department (order status), Administrative Department (documentation and invoicing), Drivers or delivery personnel (route and delivery coordination).
* Promptly report any incidents: Shortages, Damaged products, Order errors, Dispatch delays.
* Confirm completed deliveries and report order status.
**Operational Order and Control**
* Maintain a clean, orderly, and organized dispatch area.
* Ensure proper placement of products ready for dispatch.
* Comply with basic safety standards for loading and handling.
**Profile and Key Competencies:**
* Strong sense of responsibility and commitment.
* Orderliness and control capability.
* Good communication and coordination skills.
* Attention to detail.
* Ability to perform both physical and administrative tasks (hybrid role).
* Proactivity and problem-solving ability.
Salary: Starting from S/.1,350.00 per month
Workplace: On-site employment