IT Projects and Processes Analyst

Description

Position Summary: We are seeking a professional to provide cross-functional support to IT projects and initiatives, accompanying their full lifecycle and improving processes, while coordinating business, IT, and vendor teams. Key Highlights: 1. End-to-end IT project support from discovery to closure 2. TO-BE process design and BPMN 2.0 process modeling 3. Multidisciplinary coordination and stakeholder management **IT PROJECTS AND PROCESSES ANALYST** **Q Digital System**, a company specialized in technology services and digital transformation, is looking for an **IT Projects and Processes Analyst** to join an important project. We seek a professional with experience in **IT project management, AS-IS process elicitation and improvement**, capable of managing multiple initiatives in parallel and efficiently collaborating with business, IT, and vendor teams. **What will be your main challenge?** Providing cross-functional support to IT projects and initiatives throughout their lifecycle—from **discovery through implementation and closure**, tracking progress, milestones, risks, and dependencies. Additionally, you will participate in **AS-IS process elicitation, TO-BE process design, and process modeling**, contributing to identifying improvement opportunities and ensuring proper communication among involved areas. **Key Responsibilities** * Support the full lifecycle of technology projects—from discovery through implementation and closure. * Track **schedules, milestones, committed dates, progress, and deliverables**. * Identify, log, and track **risks, blockers, dependencies, and deviations**. * Coordinate with multidisciplinary teams including **Business, IT, Development, and external vendors**. * Facilitate communication and alignment among stakeholders. * Conduct AS-IS process elicitation and analysis. * Design TO-BE processes and identify improvement opportunities. * Develop **BPMN 2.0 diagrams**, presentations, functional documentation, and project reports. * Prepare reports on **status, progress, risks, blockers, and key performance indicators**. * Participate in production deployment, stabilization, and project closure activities. * Simultaneously manage **2 to 3 initiatives or workstreams**, prioritizing based on business needs. * Monitor KPIs and metrics related to project progress and success. **What are we looking for?** * Bachelor's degree or higher in Systems Engineering, Computer Science, Industrial Engineering, Business Administration, or related fields. * **Minimum 4 years of experience** participating in technology projects. * Proven experience in **IT project management**, applying both traditional and agile methodologies. * Experience in **AS-IS process elicitation and TO-BE process design**. * Proficiency in **BPMN 2.0** and modeling tools such as **Bizagi, Microsoft Visio, or similar**. * Experience managing **schedules, milestones, risks, blockers, and dependencies**. * Experience directly coordinating with **business stakeholders, IT teams, development teams (in-house and outsourced), and vendors**. * Experience creating and tracking **project documentation, functional designs, process diagrams, and executive presentations**. * Intermediate-level proficiency in **Microsoft Office**, especially Excel and PowerPoint. * Ability to manage **2 or 3 concurrent workstreams**, adapting priorities dynamically. **Nice-to-have** * Experience in **Telecommunications or Services companies**. * Knowledge or certification in **Lean Six Sigma – Yellow Belt or Green Belt**. * Training or certification in **BPM / Process Management**. * Familiarity with **Power BI** for building and visualizing performance indicators. * Knowledge of **Scrum, Kanban, or other agile frameworks/methodologies**. **Competencies we seek** * Analytical thinking. * Organization and tracking ability. * Effective communication. * Stakeholder management. * Results orientation. * Prioritization capability. * Collaborative teamwork. * Proactivity and ability to anticipate risks. **Conditions** **Contract:** Initial term of 90 days, extendable up to 180 days subject to performance and project needs. **Work location:** San Isidro, Lima – Peru **Work modality:** Hybrid – 3 days onsite and 2 days remote **Working hours:** Monday to Friday, 09:00–18:30. * Formal employment registration * Corporate benefits * Birthday leave day * Pleasant work environment * Learning opportunities within a tech ecosystem. Salary: S/.2,800.00 – S/.3,500.00 per month Application questions: * How many years of experience do you have managing project schedules, milestones, dependencies, and risks? * How many years of experience do you have directly coordinating with business stakeholders and development teams (in-house and outsourced)? * How many years of experience do you have creating and tracking project documentation (e.g., functional solution design, process diagrams, presentations)? * Have you worked—or can you demonstrate proven capability—to manage 2 to 3 concurrent workstreams/initiatives with shifting priorities, without requiring end-to-end ownership of a single project? * How many years of experience do you have managing risks, blockers, and dependencies? * How many years of experience do you have using Bizagi, Visio, or similar tools? Do you hold any BPM-related course certifications? * What is your proficiency level in Excel (pivot tables) and PowerPoint? * How many years of experience do you have using Power BI to build control dashboards displaying project KPIs or indicators? * The salary range for this position is 2.8k to 3.2k, subject to evaluation—do you agree? * How many years of experience do you have managing technology projects from inception to completion? * How many years of experience do you have managing IT projects using both traditional and agile methodologies? * How many years of experience do you have in AS-IS process elicitation and TO-BE process design? Work location: Hybrid in San Isidro, Lima