Bilingual IT Analyst

Description

Job Summary: We are seeking a technical or university-level professional with experience in IT technical support, proficiency in Microsoft platforms, and the ability to resolve end-user incidents. Key Highlights: 1. Professional development opportunities and training 2. Pleasant working environment 3. Interaction with expert professionals We require a candidate with the following qualifications: **Mandatory requirement: English (intermediate or advanced conversational level)** **Interviews will be conducted in English.** **Experience:** \- Minimum 3 years of experience providing end-user IT technical support. **Essential Requirements for the Position:** \- Technical proficiency at the workstation level. \- Minimum 3 years of experience providing technical support on Microsoft client platforms. \- Proficiency in Microsoft Outlook (configuration and support) \- Proficiency in Microsoft 365\. \- Proficiency in domain profile configuration. \- Experience diagnosing hardware component issues, such as cards, cables, connectors, drivers, power supplies, monitors, among others. \- Basic networking knowledge. \- Support in managing the hardware and software asset inventory, resolving Level 1 calls, and assisting with supply logistics. \- Technical knowledge of virtual private networks (VPNs). \- Proficiency in assembling laptops and PCs, and performing preventive and corrective maintenance. \- Management of IT asset inventory; preparation of IT asset status reports. \- Technical knowledge of the client environment: Windows, Mac (Apple), and Microsoft Office. \- Familiarity with cloud storage platforms (OneDrive, Drive, Dropbox, Mega, Amazon). \- Proficiency in antivirus installation and configuration (Kaspersky, ESET). \- Proficiency in printer configuration, Level 1 support for diagnosis and maintenance. Responsibilities: \- Address and resolve end-user IT incidents and requests across multiple locations. \- IT management and incident logging. \- Preparation of technical reports regarding IT equipment. Academic Qualifications: \- Technical or university degree from an institute and/or university; minimum requirement is graduation from a 3-year technical program. Personal Attributes: \- Ability to work under pressure. \- Self-directed learning and research capability to adapt to continuous technological change and perform duties effectively. \- Excellent interpersonal skills when interacting with end users. \- Strong organizational, teamwork, and management abilities, along with effective communication and courteous conduct. \- Dynamism and proactivity. **Others:** \- Working hours: Monday to Friday, 8:00 AM to 6:00 PM; Saturdays, 9:00 AM to 12:00 PM **Offered:** \- Monthly gross salary of S/ 2400\.00, plus mid-month payroll benefits (CTS, vacation, and bonus). \- Health, life, and occupational risk insurance. \- Pleasant working environment. \- Training opportunities. \- Professional development opportunities. \- Opportunity to work alongside expert professionals and engage in diverse scenarios that enrich the candidate’s professional experience. Employment Type: Full-time Salary: S/.2,400\.00 per month Language: * English (Mandatory) Work Location: On-site employment