Job Summary: We are seeking a Technician or Technologist to provide timely and high-quality support to users and customers, manage requests, and contribute to customer satisfaction. Key Highlights: 1. Timely and high-quality support to users and customers 2. Management of requests and assistance through various channels 3. Operational department and campaign support Salary: PEN 1,500.00 per month Job Description: Who Are We? Bienestar Primero -BIP- is a multinational provider of workplace wellness and happiness services, operating across 11 Latin American countries (including Colombia). We design, implement, and manage comprehensive organizational wellness, integration, and workplace climate enhancement programs for companies across diverse sectors. Our holistic approach fosters healthy, sustainable, and productive work environments. The purpose of this position is to deliver timely and high-quality support to the company’s users and customers via multiple communication channels, ensuring appropriate management of requests, assistance, and follow-ups, while contributing to customer satisfaction and adherence to established service standards**.** We seek: A Technician or Technologist in administrative fields or related to customer service, with a minimum of 6 months’ experience in user support, call centers, or service management. Main Responsibilities include: · Attending to users and managing their requests · Managing the rating database and executing the corresponding procedure to close each case. · Supporting and assisting the multichannel customer service department via WhatsApp, email, telephone lines, and other communication channels. · Providing timely assistance in accordance with established protocols across all contact channels. · Forwarding, managing, and following up on requests received through assigned channels. · Conducting follow-up calls and video calls to users when required. · Managing the assistance platform · Properly managing the company’s platform, ensuring accurate and complete data entry. · Creating assistance records, customer profiles, and follow-ups with clear and precise information. · Registering and managing assistance for customers’ in-person or online activities. · Keeping daily project or professional schedules updated, providing timely responses to internal and external customers. · Supporting the operational department and campaigns. · Supporting calls, video calls, and requests for assigned projects. · Assisting the customer service team as needed. · Uploading, managing, and supporting the dispatch and response of mass campaigns across various communication channels. · Conducting follow-up calls to users to verify service delivery and satisfaction. · Meeting established response timeframes and quality standards. · Reporting incidents or special situations to the immediate supervisor. · Performing any other duties assigned that align with the nature of this role. Core Competencies: Customer orientation, assertive communication, organization, follow-up, technological tool proficiency, teamwork, responsibility, commitment, responsiveness. Key Technical Knowledge: Customer service, service protocols, CRM or similar management platforms, basic office tools, and digital communication channels (WhatsApp, email, calls, video calls) * Employment Type: MYPE Payroll * Work Schedule: Hybrid (Remote and Office) * Monday–Friday: 9:00 a.m. – 7:00 p.m. (1-hour lunch break) OR Monday–Friday: 10:00 a.m. – 8:00 p.m. * Saturdays: 9:00 a.m. – 12:00 p.m. OR 10:00 a.m. – 1:00 p.m. * Weekly Hours: 48 hours **Benefits:** * Remote work without daily commuting * 15 days of annual vacation * ESSALUD enrollment * AFP or ONP contribution * Wellness plan for employee and family * Ongoing training in soft skills and professional development **As a MYPE, the following are NOT included:** * Year-end bonuses (gratificaciones) * Profit-sharing * Family allowance Interested Candidates: Send your resume (CV) to: gestionhumana@bienestarprimero.com - Contacto.peru@bienestarprimero.com Our main offices in Peru are located at Calle Amador, Merino Reina 307, Office 1402b, San Isidro, Lima, Peru Job Type: Full-time Salary: PEN 1,500.00 per month Work Location: Hybrid in San Isidro, Lima
María García
Indeed · HR
María García
Indeed · HR
