Job Summary: Provide specialized administrative support to the Reception area, ensuring accurate billing management, operational corrections, and incident tracking. Key Highlights: 1. Reduce financial errors and optimize internal Reception area processes 2. Act as the liaison point between Reception, Finance, Audit, and Sales 3. Support the proper management of no-shows, GTD, and mass checkouts **Company Description** We are much more than a global leader. We welcome you just as you are—and you can find a job and a brand that aligns with your personality. We support your growth and daily learning, ensuring your work gives purpose to your life—so that, during your journey with us, you can continue exploring the limitless possibilities of Accor. By joining Accor, every chapter of your story belongs to you to write—and together, we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor—visit https://careers.accor.com/ **Job Description** Provide specialized administrative support to the Reception area, ensuring accurate billing management, operational corrections, profile control, and tracking of administrative incidents—to reduce financial errors, optimize internal processes, and relieve operational workload from the area. Act as the operational liaison point between Reception, Finance, Night Audit, and Sales. * Centralize and track event billing, verifying supporting documents, tax data, and correct application of withholdings where applicable. * Manage corrections, re-invoicing, and adjustments requested by the Finance department. * Validate correct issuance of payment vouchers before daily closing, minimizing subsequent observations. * Coordinate directly with Finance to resolve incidents detected in Front Office. * Review daily accounts with incorrect pre-authorizations, unsupported adjustments, or misapplied charges. * Verify that TRs are complete and properly documented. * Identify recurring errors and report them to the Reception Manager for corrective actions. * Support the proper management of no-shows, GTD, and mass checkouts in coordination with supervisors. * Support guest profile filling, updating, and correction. * Assist in printing, assembling, and organizing TRs and supporting documents. * Provide back-office support so Reception staff can focus on direct guest service. * Act as the operational liaison point between Reception, Finance, Night Audit, and Sales (for already-executed events). * Track administrative observations raised by audit. * Maintain constant communication with supervisors to ensure correct operational closings. **Requirements** * Technical education in Hospitality and Tourism; university degree in the same field preferred. * Proficiency in Excel and knowledge of hotel billing processes; Opera Cloud experience preferred. * Advanced English preferred. * Minimum 2 years’ experience in this role or within the area preferred. **Additional Information** * Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunities to develop your talent and grow within your hotel and globally! * Opportunity to make a difference in the local community through our Corporate Social Responsibility initiatives Diversity and Inclusion at Accor means welcoming everyone and respecting their differences—valuing only qualities and skills. Our goal is to provide purpose-driven employment within an inclusive culture, offer excellent working conditions, and promote the development of all individuals—including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so we can take them into account.
María García
Indeed · HR
María García
Indeed · HR
