Customer Service – Weekend

Description

Job Summary: We are looking for communicative and proactive individuals to handle inquiries, make calls, and support customers in a dynamic and human-centered sports environment. Key Highlights: 1. Opportunity to build a career from the beginning 2. Ongoing training and coaching in management and leadership 3. Career path and professional growth Do you enjoy connecting with people and delivering excellent service? At AX Archery, we seek communicative and proactive individuals who wish to develop their skills by handling inquiries, making calls, and supporting our customers in a sports-oriented, dynamic, and human-centered environment — with a forward-looking vision. **Salary:** S/580.00 \- S/600.00 **Schedule:** * **Friday: 1:00 PM to 8:00 PM** * **Saturday: 9:00 AM to 6:30 PM** * **Sunday: 9:00 AM to 6:30 PM** **Responsibilities:** * **Contact leads and prospects via phone calls, WhatsApp Business, and other digital channels** to provide information about our programs. * **Manage social media and digital customer service channels**, responding to inquiries promptly and conducting commercial follow-ups until visits or enrollments are confirmed. * Schedule appointments, trial sessions, and classes in coordination with the sales and sports teams. * Record and update prospect and customer information in the CRM, as well as prepare basic operational reports. * Assist with front-desk duties, attendance registration, and distribution of equipment. * Perform other duties related to the position. **Requirements:** * Graduated or final-year student in Administration, Marketing, Physical Education, Sports Science, Industrial Engineering, or related fields. * Eagerness to learn, adapt, contribute, and grow. * Good interpersonal skills, responsibility, and a positive attitude. * Minimum (3 months) experience in customer service, call centers, or similar roles. **What We Offer:** * Opportunity to build a career from the beginning. * Formal employment (on payroll) and additional bonuses. * Career path * Training * Ongoing coaching in management and leadership. Application Questions: * Tell us about your customer service experience. * How would you build trust during an initial call with a prospect? * Do you agree with the published schedule and compensation? Work Location: On-site employment