Customer Service Operator

Description

Job Summary: We are seeking customer service agents to provide support and resolve inquiries via WhatsApp and Telegram, maintaining professional and customer-oriented communication. Key Highlights: 1. Customer attention and support via WhatsApp and Telegram 2. Prompt and courteous resolution of inquiries and incidents 3. Clear, professional, and customer-oriented communication We are hiring Customer Service Agents! Work Mode: On-site. Duration: Campaign-based (up to 1 month) Schedule: Rotating 8-hour shifts Responsibilities: * Provide customer attention and support via WhatsApp and Telegram. * Resolve inquiries, incidents, and requests promptly and courteously. * Record information and track conversations. * Escalate cases when necessary. * Maintain clear, professional, and customer-oriented communication. Requirements: * Excellent spelling and writing skills. * Strong written communication skills. * Basic/intermediate proficiency in Microsoft Office (Excel, Word) or Google Sheets and Google Docs. * Typing speed and accuracy. * Ability to work under pressure and manage multiple simultaneous conversations. * Responsibility, punctuality, and a positive service attitude. * Availability to work rotating shifts. Location: * Priority will be given to applicants residing in San Miguel or nearby districts due to the nature of rotating shifts and campaign duration. Benefits: * Overtime pay as applicable. * Additional pay for holidays worked. * Transportation provided for night and early-morning shifts. * One weekly day off between Monday and Friday. * Opportunity to participate in future campaigns based on performance. Important Notes: * Immediate availability is required. * The maximum campaign duration is 1 month. Interested candidates should submit their CV indicating their available working hours. Salary: S/.1,700\.00 per month Workplace: On-site employment