Job Summary: We are seeking a Floor Manager for a casino in Chimbote, responsible for implementing strategies, supervising staff and customers, and optimizing floor operations. Key Responsibilities: 1. Lead and supervise staff and in-room customer service. 2. Propose improvements in customer and operational management. 3. Coordinate machine maintenance and staff recruitment. **We are currently seeking a Floor Manager for a casino in Chimbote.** RESPONSIBILITIES: \- Implement and ensure staff compliance with strategies, promotions, customer service standards, and company policies and regulations. \- Ensure efficient use of all allocated resources, delivered on time and aligned with company objectives. \- Coordinate, supervise, and monitor in-room customer service. \- Propose improvements to processes and procedures related to customer management. \- Conduct ongoing customer follow-up to identify their needs. \- Utilize the video area as support to better fulfill assigned responsibilities. \- Conduct performance evaluations of direct reports and provide feedback with improvement opportunities. \- Coordinate with HR for new staff recruitment. \- Coordinate with the Technical Department regarding machine maintenance, repair, and operation to ensure functionality. REQUIREMENTS: \- University degree in Business Administration, Hospitality and Tourism, Marketing, or related fields. \- Knowledge of casino or slot machine operations. \- Experience in budget preparation and forecasting. \- Familiarity with MINCETUR-related procedures. \- Availability to work day, afternoon, or night shifts, as required. BENEFITS: \- Market-competitive salary: S/. 2\. 000 to S/. 2 200 depending on experience \- Formal employment registration with all statutory benefits. Employment Type: Full-time Salary: S/.2,000\.00 \- S/.2,200\.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
