Job Summary: This role involves planning, directing, and supervising branch activities, optimizing processes, training staff, and ensuring service quality to achieve objectives. Key Highlights: 1. Lead and optimize all branch operations. 2. Develop strategies and train staff to achieve targets. 3. Ensure customer service quality and continuous improvement. **Job Description** ---------------------- Plan, direct, and supervise all branch activities under your responsibility and ensure process optimization. Provide strategies to platform, operations, and acquisition areas to achieve sustainable results. Ensure that your staff is adequately informed and trained on processes and procedures, and oversee their proper implementation. Continuously motivate staff and analyze all relevant information to formulate strategies that guide your team toward achieving branch objectives and goals, as well as making sound decisions. Ensure high-quality service at the branch, and promptly develop action plans to guarantee progressive improvement toward the Bank's defined standards. Serve, inform, advise, and resolve inquiries from both internal and external customers. Ensure the branch maintains sufficient stock of required office materials and supplies to operate without interruption. **Candidate Requirements** -------------------------- * University degree in Business Administration, Marketing, or related fields. * Experience in the same position: 2 years; experience in equivalent positions: 3 years. * Availability to work in Chimbote. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves and deliver the best shopping experience at every point of contact with us.
María García
Indeed · HR
María García
Indeed · HR
