**Job Title:** Customer Service Representative / Admin Assistant **Location:** Remote \| South America **Schedule:** Flexible **Salary:** $8 \- $10 per hour ($1,280 \- $1,600\) Negotiable based on experience Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual\-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business. As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency. **Key Responsibilities:** * Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information. * Process orders, returns, and refunds in accordance with company policies. * Assist in maintaining customer records and databases to ensure accurate and up\-to\-date information. * Coordinate with different departments to resolve customer issues and inquiries effectively. * Perform administrative tasks such as scheduling appointments, data entry, and document preparation. * Support the management team in preparing reports and analyzing customer feedback. **Nice to have:** * Experience supporting remote teams or in an international company. * Familiarity with CRM or project management tools. * Basic knowledge of workflow automation or process documentation. **Requirements:** * 3\+ years of experience in customer service, administrative support, or related roles. * Strong written and verbal communication skills in English. * High attention to detail and the ability to manage multiple tasks simultaneously. * Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools. * Reliable internet connection and a quiet work environment suitable for remote work. **Benefits:** * Remote Work: Work from anywhere—our team is global, and we value work\-life balance. * Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. * Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non\-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.