On behalf of our client, a renowned company in the insurance sector, we are seeking a **Customer Service Executive** (direct payroll with the client). **What will be your mission?** * Handling customer inquiries, requests, complaints, and claims according to channel-specific service protocols (telephone call center, email, chat, and/or WhatsApp). * Serving customers while meeting SLAs and the NPS target level established per channel. * Promoting the use of digital channels. * Proposing actions to improve NPS, internal processes, and response times. * Retaining customers expressing intent to churn or discontinue the service. **Key requirements:** * University graduate or Technical graduate in Administration, Marketing, Industrial Engineering, or related fields. * 1–2 years of experience in this role. * Experience conducting NPS surveys. * Knowledge of call center applications / in-person service / WhatsApp. * Intermediate-level Excel proficiency. **What do we offer?** * Indefinite-term contract on the client’s direct payroll. * Hybrid work model (2–3 days per week in the office). * Full health insurance (EPS) and 100% oncological insurance. * Annual bonuses. Employment type: Full-time Application question(s): * How many years of customer service experience do you have? (Please specify: call center / in-person / WhatsApp.) * What is your level of Excel proficiency? * Are you available to work in-person in San Isidro – Lima? * What is your salary expectation for this position? Work location: In-person employment