Help Desk Technical Support Engineer - On-site in San Miguel

S/1,500-1,700/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: We are seeking a Systems Engineer with Help Desk experience to manage tickets, provide technical support to customers, monitor Autodesk products, and coordinate with the sales team. Key Highlights: 1. Professional development opportunity 2. Ongoing training 3. Excellent work environment Requirements * Graduate of Systems Engineering or related field. * Minimum 1 year of experience in Help Desk or technical support. * Knowledge of ITIL best practices and operating systems. * Proficiency with ticketing tools (Jira, Zendesk, HubSpot, or others). * Intermediate-level Microsoft Office. * Advanced Spanish and basic English. * Customer orientation, effective communication, and problem-solving skills. Responsibilities * Manage customer service tickets—including tracking and closure—using Jira. * Provide technical support to customers for Autodesk product issues. * Track license acquisitions and renewals. * Document support interactions and prepare management reports. * Monitor Autodesk product status in real time. * Coordinate continuously with the sales team. Benefits * Formal employment with all statutory benefits. * Professional development opportunity. * Ongoing training. * Excellent work environment. * Opportunity to work with leading technology brands. * Working hours: Monday to Saturday, half-day. Employment Type: Full-time Salary: S/.1,500.00 - S/.1,700.00 per month Work Location: On-site employment

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Posted by

María García

Indeed · HR

Location

María García

Indeed · HR

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