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We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance, legal experts, data scientists, developers, engineers, and designers.\n\n\nOur people make the difference in our success.\n\n\n**Type of Contract:**\n\nDetermined / Eventual Period Contract (Fixed Term)\n**What are we looking for?**\n\n**Responsibilities:** \n\n* **Receive metal cash box, recount cash supplied from vault before starting operations, and conduct end-of-day cash balancing and reconciliation.**\n* **Assist in filing office documentation and sending it to the central archive.**\n* **Receive cash and serve customers following bank procedures for transactions such as deposits, withdrawals, check payments, service payments, transfers, account openings, foreign currency exchange, insurance sales, among others.**\n* **Perform proper customer identification when processing transactions.**\n* **Retain counterfeit bills detected during transactions.**\n* **Report any surplus (due to exceeding operational limits) or shortage to the Assistant Branch Manager.**\n* **Offer and sell financial products such as credit cards, loans, installment cash, and other products defined in your portfolio.**\n* **Maintain updated customer databases with high-quality information.**\n* **Plan and manage commercial activities in coordination with the Branch Manager and Assistant Manager to meet product and service targets.**\n\n**What do we offer?**\n\n* **Be part of a global bank with solid reputation.**\n* **100% coverage EPS and Oncological Insurance for you, your spouse, and children.**\n* **Formal employment contract with attractive benefits: performance-based bonuses, transportation allowance, meal vouchers.**\n* **Higher-than-average profit sharing.**\n* **Constant professional growth and development.**\n* **A free day on your birthday.**\n* **Continuous training through BBVA Campus.**\n* **Access to corporate discounts and agreements.**\n\n**Responsible Banking**\n---------------------\n\nOur responsible banking model **aims to achieve a more inclusive and sustainable society.** Because the future of finance is financing the future.\n\n\nWe began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, making opportunities of this new era accessible to all.\n\n\n**Diversity**\n--------------\n\nAt BBVA, we believe that having a **diverse team** makes us a better bank.\n\n\nFor this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows everyone to show their best selves.\n\n\n**Our Values**\n--------------------\n\n**Our values define our identity** and are the driving force that enables us to fulfill our purpose and guide all our actions and decisions.\n\n\n**Legal Requirements**\n\nIf the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as meet any other requirements imposed by local labor and immigration regulations or applicable professional standards in that country.\n\n\nIn case you are the final candidate, BBVA may assist you in processing the corresponding permit/visa. However, if for any reason (i.) the corresponding visa and/or work permit and/or residence permit is not issued, (ii.) or if any other requirements set by local labor and/or immigration regulations or applicable professional standards for the role are not met, unfortunately you will be excluded from the position. 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We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance experts, legal specialists, data scientists, developers, engineers, and designers.\n\n\nOur people make the difference in our success.\n\n\n**Type of Contract:**\n\nDetermined / Eventual Period Contract (Fixed Term)\n**What are we looking for?**\n\n**Responsibilities:**\n\n* Receive metal cash box, recount cash supplied from vault before starting operations, and perform daily cash balancing and reconciliation.\n* Assist in filing office documentation and sending it to the central archive.\n* Receive cash and serve customers following bank procedures for transactions such as deposits, withdrawals, check payments, service payments, transfers, account openings, foreign currency exchange, insurance sales, among others.\n* Properly identify customers during transaction payments.\n* Retain counterfeit bills detected during transactions.\n* Report surplus (due to exceeding operational limits) or shortages to the Assistant Branch Manager.\n* Offer and sell financial products such as credit cards, loans, installment plans, and other products defined in their product grid.\n* Maintain updated customer databases with high-quality information.\n* Plan and manage commercial activities in coordination with the Manager and Assistant Manager to meet product and service objectives.\n* Take every opportunity at the counter or in the lobby to promote products and prioritize updating customer information.\n* Continuously perform cross-selling by offering complementary products beyond the immediate transaction.\n* Gain maximum knowledge of the customer and their needs by leveraging available tools.\n* Provide comprehensive customer service focused on quality, educating and assisting customers in using Digital and Alternative Channels.\n* Manage incidents or complaints responsibly, ensuring quality and prompt responses.\n* Identify dissatisfied customers and offer alternatives to ensure retention, considering value-added contributions.\n* Continuously monitor customer risk to plan and execute recovery actions.\n* Follow up on PPG, adjusting goals and activities as necessary in coordination with the Branch Manager.\n* Attend and actively participate in meetings, reporting relevant topics and customer needs within the segment.\n* Evaluate and analyze credit transactions and escalate them to the appropriate levels for approval.\n* Open all types of accounts required by customers.\n* Inform, pre-qualify, and issue Credit and Debit Cards (within their delegation). Likewise, assign, cancel, or block debit and credit cards.\n* Perform enrollment, maintenance, and cancellation of direct debits.\n* Ensure proper control of 'batch' transaction processes so they are not left incomplete, such as card cancellation before settlement.\n* Update and properly file customer documentation.\n* Sell Card Protection Insurance, Multi Insurance, and Customer Insurance Withdrawals.\n* Carry out commercial actions and targeted campaigns for non-personalized segments and customers without assigned portfolios.\n* Receive, count, verify, input, and report remittances together with the Assistant Branch Manager (dual control).\n* Participate in and perform branch accounting reconciliation with the Assistant Branch Manager.\n\n**Requirements:**\n\n* Enrolled in technical studies (from fifth semester onwards) or university studies (from ninth semester onwards), graduate, bachelor's degree holder, or titled professional in Economics, Accounting, Business Administration, Engineering, or related fields.\n* Minimum of 1 year of experience in face-to-face sales.\n* Desirable experience handling cash in financial or banking institutions with direct customer interaction.\n* Service-oriented attitude, excellent customer service quality, negotiation skills, strong commercial focus, and ability to work in a team.\n* Availability to work Monday through Friday from 8:30 am to 7:00 pm and Saturdays from 8:30 am to 1:00 pm.\n\n**Benefits:**\n\n**What do we offer?**\n\n* Be part of a global bank with solid prestige.\n* 100% EPS and Oncological Insurance coverage for you, your spouse, and children.\n* Payroll contract with attractive benefits: performance bonuses, transportation allowance, meal voucher.\n* Profit-sharing above market average.\n* Constant professional growth and development.\n* A free day on your birthday.\n* Continuous training through BBVA Campus.\n* Access to corporate discounts and agreements.\n\n**Responsible Banking**\n---------------------\n\nOur responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future.\n\n\nWe began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, making opportunities of this new era accessible to everyone.\n\n\n**Diversity**\n--------------\n\nAt BBVA, we believe that having a **diverse team** makes us a better bank.\n\n\nFor this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. 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