Reservation Executive

Description

Job Summary: Manage hotel reservations and services to ensure an unparalleled guest experience, promote the sale of additional services, and maximize occupancy. Key Highlights: 1. Be part of a team that values diversity and inclusion. 2. Professional development in a collaborative and respectful environment. 3. Actively contribute to creating memorable experiences for guests. **RESERVATION EXECUTIVE** At Las Qolqas Eco Lodge, an eco\-sustainable hotel in Ollantaytambo \- Cusco, we respect and value individuals' unique characteristics and believe that diversity and inclusion enrich our society. If you are seeking to expand your knowledge, develop your skills, and join a team passionate about service and delivering incomparable experiences, now is your chance to become part of our team. **ABOUT US:** Las Qolqas Eco Lodge is an eco-lodge located in the Sacred Valley of the Incas, dedicated to providing authentic hospitality, wellness, and nature-connected experiences. We believe service quality stems from our human team. Therefore, we foster a collaborative, respectful, and committed work environment where responsibility, service orientation, and teamwork are valued. We invest in our employees’ professional development and cultivate a culture rooted in respect, continuous improvement, and attention to detail. Joining Las Qolqas Eco Lodge means becoming part of a purpose-driven project where each person actively contributes to creating memorable experiences for our guests. **JOB OBJECTIVE** Manage hotel reservations and services to ensure every guest receives complete and detailed information to enjoy the best possible experience at Las Qolqas. **KEY RESPONSIBILITIES** * Ensure all daily reservations are correctly scheduled and associated services—such as transportation and accommodations—are ready upon guest arrival. * Respond effectively to guest inquiries and requests via email and online booking platforms, ensuring clear and efficient communication. * Promote and sell hotel services—including spa treatments and others—to guests prior to their arrival, thereby enhancing their overall experience. * Proactively address and resolve guest complaints related to reservations and hotel services, ensuring guest satisfaction and loyalty. * Coordinate and plan necessary services for events, ensuring all aspects are in order for guest arrival and event success. * Verify payment deadlines and terms for reservations and services, * ensuring agreed conditions are met and maintaining proper * control over transactions. * Actively work to maximize hotel occupancy, * conducting reservation projections and analyses to anticipate * demand and optimize revenue. * Perform other duties assigned by your immediate supervisor, * related to the department or operational needs. * Receive and manage incoming requests and reservations through various channels (agencies, phone, WhatsApp, email, and platforms such as Booking, Expedia, etc.). * Accurately register reservations in the hotel’s internal management system, ensuring correct entry of data and relevant information. * Continuously update and synchronize tent availability between the internal management system and the hotel platform. * Provide clear, accurate, and timely information on rates, services, reservation policies, and general terms. * Offer personalized assistance throughout the service booking process, answering queries and guiding guests until reservation confirmation. * Coordinate with external providers according to services contracted by guests, ensuring proper execution. * Maintain effective communication across different hotel departments, informing them of confirmed services and sharing relevant information through service orders. * Register and process customer payments—including physical deposits, bank transfers, and virtual payments—and issue corresponding receipts for prepaid amounts, ensuring accurate financial recordkeeping and control. * Verify compliance with deposit (physical and/or virtual), advance payment, and cancellation policy requirements, ensuring proper administrative traceability and control. **YOUR VALUE-ADD:** * Bachelor’s degree or equivalent in Hospitality, Business Administration, or related fields. * Software proficiency: Excel (basic to intermediate level) and use of Online Travel Agencies (OTAs) and digital tools, including artificial intelligence and WordPress. * Advanced English proficiency; intermediate proficiency in another language is a plus. * Proficiency in computer systems, including basic office software and hotel management systems (Shiol). * Minimum two years of general experience in hospitality and/or similar roles. * Knowledge and hands-on experience with hotel reservation systems and platforms. * Customer service training courses. * Sales and strategy management training courses. * Passion for delivering exceptional, personalized service to our guests. * Strong communication and leadership skills when interacting with direct and indirect team members, as well as supervisors. * Ability to efficiently solve problems with sound judgment and ethics—both in performing duties and assisting guests. * Adaptability and ability to work under pressure, strong presence, and excellent communication skills. **WHAT WE OFFER YOU:** **EMPLOYMENT CONDITIONS** * Work modality: On-site * Location: Cusco and/or Ollantaytambo * Full-time schedule of 8 hours per day plus 1-hour meal break, with rotating shifts * Weekly schedule: 6 days on, 1 day off * Competitive market-based salary **BENEFITS** * Join a formal company grounded in ethical principles and undergoing growth, offering all statutory benefits under the MYPE regime. * Formal payroll enrollment from day one. * Full hotel stay points. * Financial incentives and hotel benefits recognizing your outstanding talent. * Private clinic medical care agreement. * Opportunities for professional development. * Accommodation and service discounts so you and your family can experience Las Qolqas Eco Lodge firsthand. At Las Qolqas Eco Lodge, we give our best so our team members feel like part of this family. This is your opportunity to join this great team! In accordance with Law No. 29973 "General Law for Persons with Disabilities", all qualified applicants will be considered for employment without regard to race, color, religion, sex, gender expression or identity, sexual orientation, national origin, genetics, disability, or age. Apply by sending your CV to: 947 295 400 \- 933 263 654 Salary: S/.1,800\.00 \- S/.2,000\.00 per month Workplace: On-site employment