Hotel Operations Manager

Description

Job Summary: We are seeking a Hotel Operations Manager to lead daily operations management, coordinate teams, ensure high-quality guest service, and promote continuous improvement in hotel services. Key Highlights: 1. Lead daily management and coordination of hotel operations. 2. Ensure high levels of customer satisfaction and service quality. 3. Lead, train, and motivate operational staff. **Hotel Operations Manager – Cusco** **Location:** On-site – Urubamba, Cusco, Peru **Employment Type:** Full-time **About Us** **Hacienda del Perú Hotels** is a leading Peruvian company with over 15 years of experience in the hospitality industry, operating in **Cusco and Puno**. We are committed to delivering unforgettable experiences to our guests by combining authentic hospitality with a high standard of service. Commercial support is provided from our office in Lima, ensuring robust and efficient operations. **Job Description** We are looking for a **Hotel Operations Manager** to lead daily operations management at our Sacred Valley property. You will be responsible for team coordination, ensuring high-quality guest service, supervising various hotel departments, and fostering a culture of continuous improvement. **Key Responsibilities** * Supervise and coordinate daily hotel operations. * Ensure high levels of customer satisfaction. * Lead, train, and motivate operational staff. * Monitor quality and efficiency standards across all services. * Resolve operational incidents effectively and promptly. **Ideal Candidate Profile** * Proven experience in hotel operations management. * Strong customer service orientation and exceptional communication skills. * Ability to build and develop high-performing teams. * Strong leadership, problem-solving, and decision-making skills. * Willingness to work on-site in Urubamba, Cusco. Employment Type: Full-time Work Location: On-site employment