Operations Executive

Description

Job Summary: Plan and coordinate operational activities, ensure customer service excellence, and manage logistics for tourism operations. Key Responsibilities: 1. Integrated coordination of tourism operations 2. Customer experience and logistics management 3. Implementation of contingency plans Plan and coordinate all operational activities during the field shift. Ensure excellent customer service throughout the tourism experience. Coordinate operational logistics, including tour scheduling, passenger transportation, itinerary management, and resource allocation. Review information recorded by the sales executive to modify and/or report any inconsistencies identified. Review documentation files (itineraries, tickets, signage, etc.) to ensure they are delivered to passengers by field staff. Service verification and reconfirmation. Coordinate with representatives, hotels, and restaurants on specifications, requirements, and/or operational details to ensure smooth execution. Coordinate the purchase of gifts, amenities, cooler snacks, bottled water, etc. Activate the contingency plan in crisis situations (strikes, natural disasters, accidents, theft). EXPERTIA TRAVEL is the tourism holding company that unites iconic South American tourism enterprises, including the brands: Nuevo Mundo Viajes and AGIL Perú for outbound tourism. For inbound tourism, it includes Condor Travel, Tropic DMC, among others. Our purpose is to co-create lifelong experiences. Requirements Technical or university degree in Tourism Minimum 3 years of experience in Operations English (Intermediate \- Advanced) Advanced Excel Intermediate \- Advanced Power BI Data analytics (desirable) Benefits Formal employment registration with all statutory benefits. Financial subsidy Operational bonus EPS health insurance coverage percentage for the policyholder. Ongoing training Career development opportunities Excellent working environment