Job Summary: Guest Experience Coordinator responsible for personalizing guest stays, anticipating needs, and exceeding customer expectations in the hospitality industry. Key Highlights: 1. Unlimited global growth and development opportunities 2. Being part of a large global family and feeling like a VIP 3. Commitment to equal opportunities and diversity ***"The world is yours with Meliá"*** Discover a limitless career path at Meliá, where growth and development opportunities are infinite. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. Take pride in being part of Meliá—we’re proud of you! We are seeking top talent for the Guest Experience Coordinator position: * Ensure exceptional guest experiences by personalizing stays, anticipating needs, and exceeding expectations. * Supervise optimal implementation of department-specific attributes, standards, and manuals, and ensure compliance across all other areas. * Oversee proper use of various guest experience management tools, monitor Voice of the Customer results, and ensure achievement of objectives and implementation of improvement plans when required. * And other duties inherent to the role. Position Profile: * Bachelor’s degree in Hotel Administration or related field. * Minimum two years of experience in this role within the hospitality industry. * Advanced English proficiency. **At Meliá, everyone is VIP** Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience—filled with emotional moments and always with the feeling of belonging to a great family that includes people like you: **VIP**. *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and principles embedded in our Human Resources policies. Furthermore, we prioritize fostering an organizational culture committed to effective equality across the entire workforce, raising awareness about the need for joint and global action.* *We advance our commitment to* ***equality and diversity***, *by preventing any form of discrimination—especially based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. To protect you and prevent fraud during recruitment processes, please consult our recommendations on the "**Protect Your Application**" page. If you aspire to be "**Very Inspiring People**", follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
María García
Indeed · HR
María García
Indeed · HR
