Operations Executive (Cusco) - Condor Travel

Description

Job Summary: Coordinate and plan operational activities in tourism, ensuring excellent customer service and managing tour logistics. Key Highlights: 1. Operational coordination in the tourism sector 2. Logistics management and customer service 3. Crisis situation handling Plan and coordinate all operational activities during the advance shift. Ensure excellent customer service throughout the tourist experience. **Coordinate various operational logistics:** tour scheduling, passenger transportation, itinerary management, and resource allocation. Review information recorded by the sales executive to modify and/or report any inconsistencies identified. Review documentation files (itineraries, tickets, signage, etc.) to ensure they are delivered to passengers by field staff. Manage verification and reconfirmation of services. Coordinate with hotel and restaurant representatives on specifications, requirements, and/or operational details to ensure proper execution. Coordinate the purchase of gifts, amenities, cooler snacks, bottled water, etc. Activate the contingency plan during crisis situations (strikes, natural disasters, accidents, thefts). EXPERTIA TRAVEL is the tourism holding company that unites iconic South American tourism enterprises, including the brands: Nuevo Mundo Viajes and AGIL Perú for outbound tourism. For inbound tourism, it includes Condor Travel, Tropic DMC, among others. Our purpose is to create lifelong experiences together. Requirements Technical or university studies in Tourism and Hospitality, or related fields. Three years of experience in operations roles within the tourism industry. Knowledge of Data Analytics (Desirable). Advanced proficiency in Excel. Advanced proficiency in Power BI. Intermediate to Advanced proficiency in English. Benefits Formal employment registration with all statutory benefits. EPS health insurance coverage at a percentage for the policyholder. Ongoing training. Birthday leave day. Corporate discounts